Troubleshooting
Network Errors using older appliance model
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For more on troubleshooting, please visit Scanner Appliance Troubleshooting and FAQs.
Network Errors using older appliance model
Have an older appliance model? Errors are reported differently using older appliance
models. You might want to check out our Quick Start Guide (prior version)
https://www.qualys.com/docs/qualys-scanner-appliance-quick-start-guide-3120-a1.pdf
Important! The Scanner Appliance is not functional until the error is resolved.
Please refer to the description provided to help you resolve the issue. If you still need help,
please identify the error code when you contact Qualys Support.
This scan_id does not exist The scanner is not registered with Qualys. Please contact
Qualys Support.
This Scanner is disabled Please report this error to Qualys Support.
Account expired Please report this error to Qualys Support.
Filesystem Mount Errors
EFS fsck fatal errors Please report this error to Qualys Support.
EFS mount fatal error Please report this error to Qualys Support.
Error Description
E00
E01
Internal error (NTLM Proxy error)
E02 Internal error (Proxy error)
E03 Proxy configuration error
E04 No connectivity after the Proxy was disabled
E05 DNS lookup of the Qualys server failed (maybe network
connectivity problem)
E06 Cannot reach the Qualys server via HTTPS
E07 Invalid LAN IP address or LAN gateway address
E08 Invalid WAN IP address or WAN gateway address
E09 LAN IP address or LAN gateway address cannot be 127.0.0.1
E10 Could not configure the LAN interface
E11 WAN IP address or WAN gateway address cannot be
127.0.0.1
Error Solution
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