Nexus X-BLUE - User Manual

Questions and Answers

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ndicksonAug 16, 2025
What to do if the Nexus X-BLUE power supply is suddenly cut off?
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  Thomas AguilarAug 16, 2025
  If the power supply to your Nexus Water Dispenser is suddenly cut off, it might be due to elevated salt levels or high TDS in the water, extended operation at a high pH level, or sudden electrical current fluctuations. The unit automatically shuts down to protect the electrodes and circuitry. Wait for about one hour; the unit will become operational again. This is a built-in safety mechanism to prevent overuse or excessive electric current.
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Steven PalmerAug 19, 2025
Why does my Nexus X-BLUE Water Dispenser alkaline water have a strange smell?
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  Donald BellAug 19, 2025
  If you notice a strange smell from the alkaline water produced by your Nexus Water Dispenser, it could be due to an expired filter or premature clogging caused by a change in water quality. It may also be caused by elevated levels of Choline in the water, especially during summer. Try selecting a lower pH level (1-2). If the smell persists, replace the filter.
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Trevor ChangAug 21, 2025
How to fix a Nexus Water Dispenser when the Function Display Panel does not come on?
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  Ashley Park MDAug 22, 2025
  If the Function Display Panel of your Nexus Water Dispenser does not turn on, ensure the power plug is properly inserted into a functioning power outlet. Also, check the fuse. If it's blown or not inserted properly, replace it. A spare fuse (3A / 250V) is included in your reagent kit.
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Jenna ShepardAug 25, 2025
Why is the Nexus X-BLUE alkaline water output so low?
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  Elizabeth JensenAug 26, 2025
  If your Nexus Water Dispenser is producing low output of alkaline water, the filter may be clogged. Replace your filter and clean the pre-filter. Also, check that the water supply valves are fully open and the water pressure isn't too low. Ensure that the input hose is not bent or kinked.
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Jeanette ChristianAug 28, 2025
Why does my Nexus X-BLUE alkaline water smell after an hour?
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  Sara WattsAug 28, 2025
  If the alkaline water from your Nexus Water Dispenser smells after about an hour, the water bottle or receptacle may be contaminated and needs cleaning. Clean your bottle or receptacle, try selecting a lower pH level (1~2), and replace the filter.
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annettemurrayAug 31, 2025
What to do if my Nexus X-BLUE is leaking from the filter cartridge housing?
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  Ryan RobinsonAug 31, 2025
  If your Nexus Water Dispenser is leaking water from the filter cartridge housing, the filter may not be installed correctly. Remove the filter and reinstall it properly, following the filter replacement instructions. Also, ensure that you increase the quantity of source water inflow.
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lmahoneySep 3, 2025
Why does my Nexus X-BLUE water look milky?
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  Joseph OsborneSep 3, 2025
  If the water from your Nexus Water Dispenser appears milky with white, snow-like particles, it indicates high calcium hardness in your water. This is extracted calcium carbonate (CaCO3). Lower the setting (1-2) to reduce this effect. This typically occurs in hard water areas and is harmless.
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schmittmichaelSep 6, 2025
What to do if Nexus X-BLUE display doesn't turn on?
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  stephen25Sep 6, 2025
  If the Function Display Panel or display indicators on your Nexus Water Dispenser do not come on even after turning the tap on, it could be due to a faulty PCB (Printed Circuit Board). Immediately unplug the unit and contact your dealer to arrange service.
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kmillerSep 9, 2025
What to do if there is no acid water from Nexus X-BLUE?
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  Susan OrtizSep 9, 2025
  If there is no acid water flow from the acidic output port of your Nexus Water Dispenser, the acidic output hose may be bent, kinked, or otherwise restricted. Straighten the bent hose and increase water flow from the supply.
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Sherry VangSep 12, 2025
Why does Nexus X-BLUE Water Dispenser pH test show incorrect colors?
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  Robert ProctorSep 12, 2025
  If the pH test of your Nexus Water Dispenser shows alkaline water color as neutral (7) while acidic water color gets yellow (6), and your initial pH is 6.5, this is normal. If not, test the pH value on level 3 or 4 water and replace the reagent. This can be caused by faulty or evaporated reagent where alkaline / acidity are always produced in inverse proportion. Lack of alkaline color can result from a chemical reaction where carbonic acid in water evaporates some test reagent elements.