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ninjakitchen.com
TROUBLESHOOTING GUIDE
• Why won’t the temperature go any higher?
The max temperature is 450˚F for Max Crisp and Air Broil. The max temperature is
400˚F for all other functions.
• How long does it take to preheat, and how will I know when it’s done?
We recommend 3 minutes of preheating. To preheat, select desired function and
temperature, set time to 3 minutes, and press START/PAUSE.
• Should I add the ingredients before or after preheating?
For best results, let the unit preheat for 3 minutes before adding ingredients.
• When should I use Max Crisp instead of Air Fry?
For best results, use Max Crisp when cooking prepackaged frozen foods such as French
fries or chicken nuggets.
• Do I need to defrost frozen foods before air frying?
It depends on the food. Follow package instructions.
• How do I pause the countdown?
Pressing START/PAUSE during cooking will pause the cooking function.
• Is the basket safe to put on my countertop?
The basket will heat during cooking. Use caution when handling, and place
on heat-safe surfaces only.
• How do I know when to use the crisper plate?
Use the crisper plate when you want food to come out crispy. The plate elevates the
food in the basket so that air can flow under it to cook ingredients evenly.
• My food didn’t cook.
Make sure the basket is fully inserted during cooking. For consistent browning, make
sure ingredients are arranged in an even layer on the bottom of the basket with no
overlapping. Shake basket to toss loose ingredients for consistent crispiness. Cook time
and temperature can be adjusted at any time during cooking. Simply press the TIME
or TEMP buttons and rotate the dial.
• My food is burned.
For best results, check progress throughout cooking, and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time
is complete to avoid overcooking.
• Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use
toothpicks to secure loose lightweight food, like the top slide on a sandwich.
• Can I air fry fresh battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Be sure to press the bread crumbs onto the
food so they stick in place. Loose breading may be blown o by the unit’s powerful fan.
• Why is the unit beeping?
The cooking function is complete.
• The screen went black.
The unit is in standby mode. Press the power button to turn it back on.
• An “E” message appears on display screen.
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as removable basket, crisper plate,
racks, pans, etc.), which require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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