Is the message "Unable to take a capture now." displayed?
→It may not be possible to takes screenshots in all software, and in some software
screenshots may only be possible at certain times.
Is the controller connected to the Nintendo Switch console?
→Please check if other buttons on the controller are working. If not, refer to (link to "The
controllers are not recognised by the console." in the FAQ).
Where can I go for important information about my Nintendo Switch console?
Please read the Important Information booklet included with your Nintendo Switch
console.
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