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Nokia Display Products Oy
Customer Service February 2000
AFTER SALES CONCEPT CONCERNING NOKIA MODELS:
4 4 7 3 0 5 1 - 7 2 0 C
4 4 6 G 0 5 1 - 9 2 0 C
Dear Service Partner,
The regarded models are outsourced products designed and manufactured by SAMSUNG
according to Nokia’s
specification.
It has been agreed between Nokia and Samsung to comply with the After Sales concept described below.
1. Invoicing:
Samsung Euro C.S. Head Office
will receive Nokia TPMs Invoice – at Nokia rate specifically agreed for this
product – direct from Nokia TPM.
Invoice is to be for Repair and Return (one way transport) only
.
Samsung Euro C.S. Head Office
will later instruct TPMs where to send their invoice.
Buffer Stock and Costs for Customer Swap Out is Nokia responsibility and will be invoiced to Nokia directly.
2. Reporting:
TPM will advise maintenance activities regarding these products using Nokia’s (or alternatively Samsung report if
all the relevant data is in the report) standard report format but on separate worksheet!
Report to be sent to
Samsung Euro C.S. Head Office
on regular monthly basis with the invoice.
A copy of the report to be sent to Nokia as well.
Note the product codes: PROD_CODE 4473051
PROD_CODE 446G051
3. Practical matters:
- Samsung Euro C.S. Head Office
provides Nokia TPMs with Specific Components direct from Samsung at no
charge.
Samsung xxxx Service will later instruct TPMs how to re-order spare parts occasionally.
- In case of need of Specific Technical Support (repair clues etc.) TPM should contact Samsung as well.
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For any further consultation regarding the After Sales issue of the a.m. products, please contact:
At Nokia:
Your After Sales contacts of respective NDP Sales Company / Office
At Samsung:
Samsung Euro C.S. Head Office
Barry Sheppard
Euro Technical Manager
Stafford Park 12, Telford
Shropshire TF3 38J, England
Tel.: + 44 (0)1952 292262
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