SECTION 8 -WARRANTY
LIMITED WARRANTY TO ORIGINAL PURCHASER
The Geyser 6000–3.0™, supplied by North Road Technologies, L.L.C. (NRT) and delivered new, in the
original packaging to the original end‐user, is warranted by NRT as follows:
One (1) year warranty from defects in workmanship and materials.
Five (5) years limited warranty on the sealed refrigeration system only.
This limited warranty begins on the original date of purchase or 180 days from the date the unit was manufactured,
whichever comes first. The warranty is valid only on products purchased and used in the United States and Canada.
To receive warranty service, the purchaser must contact NRT for problem determination and service procedures.
The original dated bill of sale must be presented upon request as proof of Purchase. Within these periods, a new or
remanufactured replacement part, at NRT’s sole discretion, will be supplied by NRT, providing the defective part is
first returned, at customer’s expense, to NRT for inspection. Optionally, the entire Geyser 6000–3.0 may be returned
at customer’s expense to NRT for repair. Repair work done at NRT‘s facility will be at no charge providing the repair is
required because of a defect in workmanship or materials. The replacement part or parts assume the unused portion
of the warranty. The warranty does not include labor or other costs incurred for diagnosis, repairing (except in NRT‘s
facility as above) or removing, installing or shipping the defective or replacement parts.
The limited warranty covers manufacturing defects in materials and workmanship encountered in normal use of this
product and shall not apply to the following, including but not limited to: consumable items such as filters; damage
which occurs in shipment, delivery and installation; applications and uses for which the product was not intended;
altered product or serial numbers; cosmetic damage or exterior finish; damage from accidents, abuse, neglect,
fire, water, lightning, or other acts of nature; external plumbing or leaks; external wiring; circuit breakers, fuses,
connectors or hoses not supplied and authorized by NRT; use of products, equipment, systems, utilities, services,
parts, supplies, accessories, applications, installations, repairs not supplied or authorized by NRT, and failure to
follow operating instructions.
NRT MAKES NO WARRANTY AS TO THE FITNESS OF THE EQUIPMENT FOR A PARTICULAR USE AND SHALL NOT BE LIABLE
FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES IN CONJUNCTION WITH THIS CONTRACT AND/OR THE USE
OF THE EQUIPMENT. Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state. BUYER AGREES TO INDEMNIFY AND SAVE HARMLESS NRT FROM ANY
CLAIMS OR DEMANDS AGAINST NRT FOR INJURIES OR DAMAGES TO THIRD PARTIES RESULTING FROM BUYER’S
INSTALLATION, USE OR OWNERSHIP OF THE EQUIPMENT.
Hot water runs out, (HPWH continues to run) 1. Tank thermostats are set too low or are
defective
2. Dip tube in tank is broken
3. More than appropriate water use for the tank
size
4. The air filter or coil fins are clogged or dirty
5. The unit remains in defrost mode
Hot water runs out, HPWH does not run) Defective HPWH component, refer to
schematic to troubleshoot
Heavy accumulation of frost on the The defrost thermostat or system control relay
unit, extending through the air filter could be defective
Heat pump is noisy (more than 60 dB) 1. Check for loose fasteners
2. Check for vibrating fan guard
3. The noise may be normal, but unfamiliar
to the user, a short 10” insulated
flexible duct connected to the fan
outlet with a 90º bend will reduce
noise considerably
4. The HPWH is not intended to be installed in
living quarters, unless it is understood
that some additional noise will be
heard
The Geyser 6000–3.0™ Heat Pump Water Heater
To Next Page
Need help?
General