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General| Manufacturer | Northern Telecom |
|---|---|
| Model | NAC |
| Category | Network Hardware |
| Type | Network Access Controller |
| Protocols Supported | TCP/IP |
Explains text and key notation conventions used in the manual.
Describes the Meridian MAX system as an automatic call distribution management system.
Details workstations used by network supervisors to control the NAC.
Provides a step-by-step procedure for logging into the NAC system.
Explains the specific fields within the Profile Maintenance screen.
Shows ongoing status of network queues, defined in Display NACD-DN Selection feature.
Describes how to access the Position Status Display from the main menu or other features.
Provides definition of report parameters, including scope and print properties.
Defines new custom tabular report formats or modifies existing ones.
High-level report showing queues in ACD system, load, performance, and call handling time.
Provides info on service received by callers by showing how rapidly calls are answered.
Lists and describes the options available in the Network Configuration Control menu.
Allows changes to the day target table for selected NACD queues via a pop-up window.
Explains how to access List Management from the main menu or Network Configuration Control submenu.
Provides network supervisors access to system functions and allows profile changes.
Establishes minimum performance objectives for NACD-DNs and CDNs.
Attaches public reports to a schedule for timed execution.
Allows users to compose, send, store, or erase messages.
Explains system language configuration by the system administrator.
Explains statistics collected for each ACD-DN from the answering ACD-DN's perspective.
Describes how overflow statistics are accumulated for source/destination ACD-DN combinations.
Means of automatically distributing incoming calls among answering positions.
