Nova Caddy S2R - Caddy does not run or one motor does not run; Manual control works, remote control does not; Caddy does not respond to remote control; Trolley stops by itself

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Question 3: The caddy’s main power is on, and all battery indicator lights are on, but the
caddy does not run or one motor does not run.
Reply: Please check the motor connectors on the controller box and if connector pins are in the
correct position.
Question 4: The manual control function works, but the remote control does not?
Reply:
a) Press any button on remote and check signal LED indicator light ON for each press. If
the LED does not lite up, check the remote ON/OFF switch position.
b) Please confirm that the rheostat speed know is in OFF or Stop position (turn it
backward to dead end).
c) Check the batteries status in your remote control handset. Replace remote control
batteries with fresh brand new one.
d) The caddy frequency may out-of-tune from remote. Rebuild connection between
remote and caddy ref to section 3.2.
Question 5: The caddy does not respond well to the remote control handset.
Reply:
a) Please check the condition of the handset batteries
b) Make sure you don’t exceed the range distance limit.
Question 6: The trolley stops by itself.
Reply: Please check the battery charge. Also the controller box has a shut down function, if the
battery is too low or the controller is overheating or the caddy does not receive a signal for a
while.
Question 7: The caddy tracks to one side.
Reply:
a) Check golf bag weight balance. Make sure that the weight distribution of your golf bag
is balanced on the caddy.
b) Slope, deep or wet grass may make different friction on different wheel to cause caddy
run to one side.
c) Caddy need to do tracking adjustment, ref to section 3.3.1
Question 8: Where can I purchase spars parts or accessories for my caddy?
Reply: You can purchase spare parts and accessories from our authentic dealer or order online
at: http://www.novacaddy.com