MEGAWATT BIKE GUIDE 2022 | 4 7
Shimano Error and Warning Codes
If an error code is displayed, please follow the remedy detailed by Shimano for troubleshooting.
If you are unable to resolve an error, please contact your Nukeproof dealer for further diagnostics
and repair.
A full list of error codes and solutions is available at the following link, this is kept updated by
Shimano.
> Shimano Error and Warning Codes
Code Issue Restrictions Remedy
W010
Drive unit temperature higher
than normal
Power assist may be lower
than usual.
Stop using until temperature
drops.
W011 Cannot detect travel speed
Max power assist speed may
be lower than usual.
Check that speed sensor is
properly installed.
W012
Crank installed in incorrect
direction or drive-unit setting
angle
Reinstall the crank in the
correct direction and angle,
then turn power back on
W013
Initialization of torque sensor
not completed successfully
Power assist may be lower
than usual.
With foot off the pedal, press
battery power button and turn
on power again.
W030
Two or more assist switches
connected to the system
Not possible to shift gears
with electronic derailleurs
If this error appears, consult
your dealer.
W031
Chain tension may not yet
be adjusted, or installation
angle of cranks needs to be
checked
Assist functions don’t work,
including power gear shifting.
Visit dealer to have chain
tension and installation angle
of cranks checked.
W032
Electronic derailleur may have
been installed in place of
mechanical derailleur
Power assist in [WALK] mode
may be lower than usual
(Note: [Walk] mode may
not be accessible in certain
regions outside EU.)
Reinstall the derailleur
for which the system is
congured to support. If no
improvement, contact place of
purchase.
E010
System error detected No power assist while riding.
Restart the power system.
If no improvement, connect
unit to E-TUBE and follow
instructions. If error persists,
contact place of purchase.
E011
System operation error
occurred
No power assist while riding.
Restart the power system.
If no improvement, connect
unit to E-TUBE and follow
instructions. If error persists,
contact place of purchase.
E013
Anomaly detected in drive
unit’s rmware
No power assist while riding.
Restore drive unit’s rmware
by connecting to E-TUBE. If
error persists, contact local
dealer.
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