Nukeproof MEGAWATT 297 2021 - WARRANTY CLAIM SUBMISSION AND TAMPERING

MEGAWATT BIKE GUIDE 2022 | 7 5
FRAME CRASH REPLACEMENT
Nukeproof understand that accidents do happen and endeavour to produce some of the most
reliable products available. However, in the event of a crash, Nukeproof offer a crash replacement
service on all frames within the term of their warranty period. A discounted replacement will
be offered through the registered dealer where the product was purchased. In circumstances
where the dealer is unable to full the service, a crash replacement will be dealt with through the
International Distributor directly
www.hotlines-uk.com
Terms and conditions apply.
HOW TO MAKE YOUR WARRANTY CLAIM
Complete the online form with as much information as possible and include images if you can. (Be
sure they are in focus) A copy of this form must then be supplied to the retailer where the item was
purchased for it to be logged and for a resolution to be offered through Nukeproof or one of its
afliated distribution partners.
If you are unable to provide an ofcial Nukeproof warranty claim form, a letter or suitable
document must be provided containing all of the following information:
Customer details:
• Full name
• Order reference or copy of shop receipt (with store name)
• Telephone number
• Address and Post Code
• Email address
Product details:
• Model, Stock ID, Serial number
• Photograph of the problem if possible
• Description of the issue and how it happened
Preferred Action to resolve:
(detail the resolution you want from your dealer)
Registering your bike
You do not need to register your bike for warranty, your dealer will have a record of the sale and
keep any invoice/receipts supplied with the bike as proof of purchase.
Motor and Software Tampering
Manipulation of the STEPS motor hardware and software to increase the performance and
maximum supported speed is illegal against EN15194-2017, this is harmonised with UK legislation
pre and post Brexit. Manipulation of the software and hardware is detectable through E-Tube
and will void warranty. In a case where a bike develops a fault and any manipulation is detected,
warranty will be voided. Manipulation of your Steps hardware and Software will cause premature
wear, failures and can lead to prosecution by authorities if detected.