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Covers core, premium, and management features, including EHS, BLF, and call handling.
Lists and describes the functions of various feature keys like Call Appearance, Line Monitor, and BLF.
Covers initiating, receiving, and ending calls using handset, speakerphone, or headset.
Explains multi-call management, transferring calls, call forwarding, and conference calls.
Describes BLF for monitoring, Call Park for holding, and SLA/SCA for shared line appearances.
Details call center functions like recording, agent states, disposition codes, and special call handling.
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