Q47x/Q47xi Service Guide
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Q37x/Q37xi Service Guide
Q37x/Q37xi Console Service Tips
Removing the Console Back Cover
You must remove the console back cover to troubleshoot connections or to update the firmware.
The back cover is secured by five (5) screws and by five (5) plastic tabs that snap the cover into
place.
Follow these instructions to carefully remove the back cover without breaking the tabs:
1. Remove the five (5) screws securing the back cover.
2. Carefully pull on the top of the back cover to disengage the retaining tabs. Pull the cover
away from the top, then from the bottom.
Updating the Firmware with a USB Flash Drive
Firmware updates on the Q37xi will be automatically installed by SMARTLINK, the Octane Fitness App. However, on
the Q37x, and for those owners not using SMARTLINK, there may be some occasions where a firmware update must be
installed from a USB flash drive. Follow these instructions:
1. Disconnect the power supply from the wall plug.
2. Remove the console back cover as directed above.
3. Insert the USB flash drive into the firmware update connection on the right side of
the console board.
4. Connect the power supply to the wall plug and allow the unit to power up.
5. Press and hold the Program Workout S key and then press ENTER to begin the
firmware update process.
6. When the update is complete, remove the USB flash drive from the back of the
console.
7. Install the console back cover according to the instructions below.
Tabs
USB Port
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