The BBB Auto Line Program
is
an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days.
If
you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council
of
Better
Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the District
oi
Coiumbia. Eiigibiiity is iimitea by
venicie
age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS (6537). (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance
Off
ices
Oldsmobile encourages customers to call the toll-free
number for assistance.
If
a
U.S.
customer wishes
to write to Oldsmobile, the letter should be addressed to
Oldsmobile’s Customer Assistance Center.
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