GM
Participation in an Alternative
Dispute Resolution Program
This program is available
in
all
50
states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation
in
this program.
Both Oldsmobile ana your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if
a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfxtion Procedure
described earlier
in
this section is very successful.
There may be instances where an impartial third party
can assist
in
arriving at
a
solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements, Oldsmobile voluntarily participates
in
BBB
AUTO
LINE.
BBB
AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of
charge to customers who currently own or lease a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write
them
at the
following address:
BBB
AUTO
LINE
Council of Better Business Bureaus, Inc.
4200
Wilson Boulevard
Suite
800
Arlington, VA 22203-
1804
Telephone:
1-800-955-5
100
To
file a claim, you
will
be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-7
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