Olive Bello - Solution of Product Problems; Action Items for Breakdown Symptoms

REV 0 [12.10] Bello User Manual | 18 00000XXX
Introduction of product
and components
Preparation for use
How to use
How to maintain, repair
& store the product
Solution of product
problems
Overview of warranty
5.1. Action items per breakdown symptom
Name
Role
When the power supply fails
to be turned ON
 Push the power supply switch for more than 10sec in the state of
power supply being turned off.
 Check whether charging is being executed.
 If the body fails to operate even after checking of the above item,
contact the agency or the A/S center.
When measurements cannot
be made
 Push the power supply switch for more than 3sec, and check
whether the power supply is turned OFF.
 Push the power supply again for more than 2sec, and check
whether the power supply is turned ON.
 Check whether the measurement LED is lighted yellow when the
power supply is pushed fast once in the state of Display LED “V”
 When 'X' message occurs after measurement
- Check whether the network of Mobile phone is appropriately
connected
- Adhere the Bello Device to the human body for re-
measurement
 If the instrument fails to operate even after checking of the above
item, contact the agency or the customer center.
When charging cannot be
executed
 Check the normal charging when the charger is connected to an
instrument other than Bello.
 Check whether the charging LED is turned ON when the charger
is connected to Bello.
 If the instrument fails to operate even after checking of the above
item, contact the agency or the customer center.
When Display LED fails to
operate
 When the display LED operates abnormally in the state of the
power supply being turned ON, contact the agency or the customer
center.
When the buzzer sound
cannot be heard
 Conduct measurements at a quiet place.
 In the following cases, contact the agency or the customer center.
- When the buzzer sound is not heard although measurements
were successful
- When the buzzer sound is not heard while measurements
were not successful
When no pairing can be
executed between Bello
Device and Mobile App
 Push the measurement button for 10sec while the Bello Device is
in 'V' state.
 Check whether all Display LED’s are lighted.
 Delete the instrument information of Bluetooth device in the
Phone.
 Attempt pairing again after turning the Bello Device ON.
 If the instrument fails to operate even after checking of the above
item, contact the agency or the customer center.