3. Verify whether there are any third-party power management software apps downloaded, please uninstall
these.
Finally, If the issue can not be solved using the steps listed above, we recommend applying for after-sales
service.
Face Unlock issue
If face recognition failed, try again by restarting the device. Contact support if the issue persists.
Camera cannot focus
When the camera cannot focus, you may check below items,
1. Make sure the camera is clean and scratch/crack-free.
2. This issue may occur if you are too close to the object. At the time of writing, the focus distance is 8.0cm for
OnePlus mobile phone camera lens. Please shoot at this distance at minimum.
3. Check whether the light is weak or not. In weak lighting conditions, the camera may struggle to focus.
4. The camera may struggle to focus on a single object. Please move the focus to the edge or find an area of
color contrast.
Also,
1. Check if a third-party camera app is installed. If yes, please uninstall third-party camera apps.
2. Check for third-party apps such as guard apps(for example 360). If these apps are found, it is
recommended to close or uninstall third-party guard apps.
3. Update to the latest OS version. If the phone is already running latest OS version, please clear the cache
and reflash to the latest OS version.
If the action listed above can not solve the problem, please contact with OnePlus Service.
Button Shaking/Noise/Stuck
Check whether the button is jammed by a foreign object, it is recommended to apply for after-sales service.
Dead device/Frozen display
When the phone appears to freeze or hang, please follow the troubleshooting steps listed below:
Freezing in Standby
If the device freezes and doesn't respond to the touch, please back up all data, clear the cache and
flash to the latest OS version.
Freezing in third-party Apps
Please check whether the issue occurs in a single third-party App or other third-party Apps as
well.
To Next Page
Loading...
Need help?
General
Weight and Dimensions
