OnePlus 6T Troubleshooting Guide

1. If the issue occurs in one third-party App, please uninstall the responsible third-party App,
clear your cache and check the latest update
2. If the issue occurs with other third-party Apps, make sure the app is compatible with the latest
Android version. Try uninstalling all responsible third-party Apps, clear the cache, back up all of
your data and flash back to the latest official version of OxygenOS.
Freezing while loading Apps
Please back up all the data, clear phone's cache, then restore the factory setting or flash to the
official latest OS version.
If the steps above did not solve the issue, we recommend applying for after-sales service
USB Issue
If your mobile device is unable to be identified by a PC when plugging in via USB:
1. Check if the USB cable is in good condition (It is recommended to use an official type-c cable).
2. Check if there is any damage to the USB port.
3. Check if the handset and PC are affected by a third-party application. If there is a third-party App
assistant, please uninstall and then perform the connect operation.
4. Please try to restart the phone and computer, and then reconnecting。
NOTE:
With Windows, you don't need to install the drive, If you’re using a Mac, you can install Android File
Transfer
Also, Check if the handset has access to root or not.
1. If yes, please clear your cache, back up all the data and flash back to the official latest OxygenOS version.
2. If not, please reboot the handset, back up all the data, clear your cache and flash to the latest OS version.
3. If the issue can not be solved using the steps listed above, we recommended applying for after-sales service.
Button Lose Efficacy
Button can be pressed with good hand feel but no function

OnePlus 6T Specifications

General

RAM capacity	8 GB
USB mass storage	Yes
Compatible memory cards	Not supported
Internal storage capacity	256 GB
Color name	Midnight Black
Form factor	Bar
Product color	Black
Panel type	AMOLED
Screen shape	Flat
Pixel density	402 ppi
Display diagonal	6.41 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	2340 x 1080 pixels
Native aspect ratio	19.5:9
Gorilla Glass version	Gorilla Glass 6
Processor cores	8
Processor family	Qualcomm Snapdragon
Processor frequency	2.8 GHz
Processor lithography	10 nm
Flash type	LED
Rear camera type	Dual camera
Front camera type	Single camera
Maximum frame rate	480 fps
Video recording modes	720p, 1080p, 2160p
Rear camera pixel size	1.22 µm
Rear camera aperture number	1.7
Resolution at capture speed	1920x1080@240fps, 1920x1080@30fps, 1920x1080@60fps, 3840x2160@30fps, 3840x2160@60fps
Front camera aperture number	2
Second rear camera pixel size	1 µm
Video capture resolution (max)	3840 x 2160 pixels
Rear camera resolution (numeric)	16 MP
Second rear camera resolution (numeric)	20 MP
4G standard	LTE
2G standards	GSM
3G standards	UMTS, WCDMA
SIM card type	NanoSIM
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	5.0
Bluetooth profiles	APT-X
SIM card capability	Dual SIM
Mobile network generation	4G
Subscription type	-
USB version	2.0
USB connector type	USB Type-C
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Themes	Wallpapers
Graphics card	Adreno 630
Personalization	Icons, Menu, Shortcuts
Personal info management (PIM)	Alarm clock, Calculator, Calendar, Events reminder, Notes, To-do list
Audio formats supported	AAC, AAC+, AMR-NB, AMR-WB, APE, FLAC, IMY, M4A, MID, MP3, OGG, WAV, WMA
Image formats supported	BMP, GIF, JPEG, PNG
Video formats supported	3GP, AVI, FLV, H.265, MKV, MOV, MP4, TS, WEBM, WMV
Video compression formats	MP4
Platform	Android
Google applications	Google Play
Operating system installed	Oxygen OS
Talk time (3G)	- h
Battery capacity	3700 mAh
Interface adapters included	USB Type-C - 3.5mm

Weight and Dimensions

Depth	8.2 mm
Width	74.8 mm
Height	157.5 mm
Weight	185 g