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2. Your SIM card may be damaged, invalid or has no credit.
Contact your SIM card provider for support.
Failure to make an outgoing call
1. Ensure you have entered the correct phone number you wish
do dial.
2. Ensure you have enough credit on your SIM card account.
Contact your provider for support.
3. Your signal strength may be weak. Check your signal strength
and contact your SIM card provider.
Cannot hear anyone on the call
1. Ensure your call volume is adjusted to your requirements.
Using the volume keys on the right side of the phone.
2. Ensure you have enough signal strength
Cannot receive calls
1. Ensure your mobile phone is switched on.
2. You have enough signal strength to receive calls.
3. Ensure you have not enabled call barring. You can find this
under settings.
4. Ensure you do not have the phone in flight mode. See above
for flight mode instructions.
5. Ensure your SIM card is installed correctly.
The other party cannot hear you on the call
1. Ensure your hand or fingers are not covering the Microphone.
2. Ensure you are speaking directly into the microphone.
3. Ensure the other party has their volume turn up to their
desired level.
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