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Frequently Asked Questions
Q. Why do I need to allow the Autoinjector to warm up at room temperature for 30 minutes prior
to injecting?
A. This step is primarily for your comfort. If the medicine is cold, the injection may take longer than
15 seconds. Never try to speed the warming process in any way, like using the microwave or placing
the Autoinjector in warm water.
Q. What if I accidentally remove the needle cover (orange cap) before I’m ready to use the Autoinjector?
A. If you remove the cover before you are ready to use the Autoinjector, be careful. Do not try to replace
it. Use the Autoinjector as soon as possible. While you prepare for the injection, carefully place the
Autoinjector on its side on a clean, flat surface. Be sure to keep the Autoinjector away from children.
Q. What if the Autoinjector appears to be broken or damaged?
A. Do not use the Autoinjector. Contact your healthcare provider or pharmacist for further instructions.
Q. What if the injection was not triggered?
A. Before the injection can be triggered, the device must be unlocked. To unlock, firmly push the
Autoinjector down on the skin without touching the button. Once the stop-point is felt, the device
is unlocked and can be triggered by pushing the button.
Q. I feel a little bit of burning and/or pain during injection. Is this normal?
A. When giving an injection, you may feel a prick from the needle. Sometimes, the medicine can cause slight
irritation near the injection site. If this occurs, the discomfort should be mild to moderate. If
you experience any side effects, including pain, swelling, or discoloration near the injection site,
contact your healthcare provider or pharmacist immediately. You are encouraged to report side effects
of prescription drugs to the FDA. Visit www.fda.gov/medwatch or call 1-800-FDA-1088.
Q. How do I know I received my full dose?
A. Before lifting the Autoinjector from the injection site, check to ensure that the blue indicator
has stopped moving. Then, before disposing of the Autoinjector, check the bottom of the
transparent viewing window to make sure there is no liquid left inside. If the medicine has
not been completely injected, consult your healthcare provider or pharmacist.
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