How to fix intermittent or distorted sound in OTOFONIX HELIX Hearing Aid?
If you are experiencing intermittent or distorted sound with your OTOFONIX Hearing Aid, try the following: ensure the device is turned on, adjust the volume to a comfortable level, fully charge the device, use a dehumidifier, clean the tubing and/or tip, clean your ear canal, or replace the tubing and/or tip.
Why is my OTOFONIX HELIX Hearing Aid whistling?
If your OTOFONIX Hearing Aid produces feedback or whistling sounds, you can try to resolve the issue by adjusting the volume, cleaning the tubing and/or tip, cleaning your ear canal, or changing the tubing and/or tip.
What to do if OTOFONIX HELIX Hearing Aid has weak or no sound?
If you experience weak or no sound with your OTOFONIX Hearing Aid, try these steps: adjust the volume, charge the device, use a dehumidifier, clean the tubing and/or tip, clean your ear canal, or change the tubing and/or tip.
How to eliminate static or hissing in OTOFONIX HELIX?
If you are hearing static or hissing from your OTOFONIX Hearing Aid, try these solutions: charge the device, use a dehumidifier, clean the tubing and/or tip, clean your ear canal, or change the tubing and/or tip.
General| Type | Behind-the-ear (BTE) |
|---|---|
| Battery Type | Size 312 |
| Water Resistance | IP68 |
| Rechargeable Option | No |
| Warranty | 1 year |
| Bluetooth Connectivity | Yes |
| Microphone Type | Directional |
Prohibits use for individuals under 18; recommends consulting an ENT doctor for specialized care.
Lists conditions requiring consultation with a doctor, including ear defects, injuries, or discharge.
Advise to remove device if pain occurs; contact manufacturer or professional if pain persists.
Use appropriate hearing protection for loud sounds instead of the hearing aid.
Advise to lower volume if sound is uncomfortable; adjust device if needed.
Seek medical help if eartip gets stuck; avoid using tweezers or swabs.
Recommends consulting a hearing healthcare professional for ongoing concerns.
Explains hearing aids don't restore normal hearing and may require adjustment time.
Instructions on reporting adverse events to the FDA via MedWatch or phone.
Lists all included components of the hearing aid package.
Identifies and describes the main parts of the Helix hearing aid.
Step-by-step instructions for connecting the charger and adapter.
Explains the charging process and indicator lights.
Details charging time and battery life, with helpful tips.
Instructions on turning the hearing aid on and off using the rocker switch.
Step-by-step guide on how to wear the hearing aid correctly.
Guides users on distinguishing between the left and right hearing aids.
Explains how to adjust volume and switch between hearing programs.
Details different program settings and their corresponding beeps and uses.
Advice on how to use the hearing aid with a telephone to avoid whistling.
Instructions for assembling and attaching the ear hook for increased amplification.
Explains the different types of domes and their characteristics.
Step-by-step guide for assembling Zip Tip domes.
Information on available sound tube sizes and how to identify left/right tubes.
Guidance on when and how to order replacement accessories.
Tips for daily cleaning and protecting the hearing aid from moisture and damage.
Detailed instructions on cleaning the sound tube, ear dome, and microphone.
Details the one-year warranty coverage, exclusions, and repair process.
Information on the optional protection plan covering accidental damage.
Outlines the 45-day satisfaction guarantee and return process.
Common issues like whistling and weak sound, with solutions.
Guidance for new users on initial sound perception and adjustment period.
Critical advice on when to stop use and consult a doctor, and risks of high sound pressure.
Manages user expectations about hearing aid performance and benefits.
Provides technical specifications of the Helix hearing aid.
Warns against exposing the device to strong electrical fields and in hazardous atmospheres.
Section for recording purchase details, serial numbers, and notes.
Log for tracking cleaning and replacement of hearing aid components.
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