FAQ’s
Q: No reaction after pressing the power button?
A: Please check whether the battery is low or empty. Please connect BWD to a power outlet, using the
power adaptor provided then try holding down the power button again.
Q: Streaming is sometimes stuck in the Cloud Play mode?
A: Please check whether your Wi-Fi network is stable, or whether too much network bandwidth is
occupied by another device. If you want to experience the best performance with broadband speeds
in excess of 2MB/sec
Q: What if there is no sound when streaming?
A: Please check whether the volume is set too low, whether the pause button has been pressed or
whether the auxiliary line in cable is attached.
Q: What if there is no reaction when using the mobile APP to control the audio?
A: Please check whether the connection between the mobile App and the speaker is stable. Your audio
source device and BDW speaker should be connected to the same Wi-Fi network or connected directly
to the BWD speaker via the OTONE Control App.
Q: What if there is no reaction after inserting a USB device?
A: Please check whether the USB device is inserted correctly, or whether the USB device is damaged or
corrupted.
Q: How do you turn the device o?
A: Press and hold the power button (2) for 3 seconds, the device will go into standby mode.
BWD is tted with power save mode, if no audio input is detected for 15 minutes the speaker will
automatically go into standby mode.
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