1 – DEFINITIONS
The following terms and expressions, shall unless the context requires otherwise, have the meanings set out below:
The Manufacturer: OTONE Audio Limited.
The Purchaser: The original purchaser of the unit.
Unit: The original OTONE Audio speaker system.
UK: The United Kingdom.
The Service Centre: Any body/organisation/sub-contractor whom has been authorised to carry out work on behalf of the manufacturer.
Fault or any other variation of the word: Any manufacturing defects in materials and/or workmanship under normal use.
Opening times: 9am-5pm Monday-Friday, except bank and/or public holidays. Purchaser’s Address: The details that appear on the warranty
registration.
Return to base: Whereby the purchaser shall be responsible for the safe delivery and all costs associated with the delivery of the unit to the Service
Centre.
The manufacturer is ONLY liable for repair and return delivery back to the purchaser.
DOA: Dead On arrival - Units that are faulty on the date of purchase or within the rst 30 days after the purchase date.
2 – WARRANTY
OTONE Audio Limited, shall warrant to the purchase of the unit for a period of 2 years from the date of purchase, any unit conrmed as faulty will be
either repaired or exchanged at the manufacturer’s cost.
3 – PROCEDURE
The warranty procedure set out herewith must be followed strictly by the purchaser. The purchaser is required to contact the Service Centre on the
following number :+44 (0)161 924 2269 (UK) during the opening times. The model number, Serial Number, Fault Description, Purchase Date and
Address are required to be supplied to the Service Centre, by the purchaser. The Service Centre will investigate the nature of the fault and validity of
the manufacturer warranty. If the unit is determined as faulty and:
Either: A- is within the rst 30 days of purchase, the Service Centre will arrange for the faulty unit to be collected (please note the manufacturer does
not guarantee a next day or a.m./p.m. collection) and a replacement unit of the same/similar specication will be delivered at the same time to the
purchaser’s address.
Or: B- is reported after the rst 30 days but within the rst 2 years of purchase, the purchaser will arrange for the faulty unit to be delivered to the
Service Centre. The faulty unit will be repaired within 5 working days from receipt of the faulty unit. Once tested it will be dispatched to the
purchaser’s address.
Please note the following: • Should any dispute arise with the purchase date, a copy of the sales receipt will be required to be forwarded by the
purchaser to the Service Centre. • Any unit that is reported as faulty within the DOA period that has been security marked in anyway (e.g. security
label, security ink etc.) shall be repaired not replaced. • OTONE Audio Limited reserves the right to replace any unit with a similar model of the same
or better specication without the purchaser’s consent. • DOA units should be reported to the Service Centre within 30 days from date of purchase. •
Deliveries and collections will be arranged during the stated opening times.
Warranty
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