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Paloma Tankless Water Heater User Manual

Paloma Tankless Water Heater
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Direct Vent Water Heater
FOR YOUR SAFETY!
Do not store or use gasoline or other
flammable vapors or liquids or other
combustible materials in the vicinity of this or
any other appliance. To do so may result in an
explosion or fire.
WHAT TO DO IF YOU SMELL GAS
l Do not try to light any appliance.
l Do not touch any electrical switch; do not
use any phone in your building.
l Immediately call your gas supplier from a
neighbor’s phone. Follow the gas
supplier’s instructions.
l If you cannot reach your gas supplier, call
the fire department.
l Do not return to your home until authorized
by the gas supplier or fire department.
Improper installation, adjustment,
alteration, service or maintenance can cause
property damage, personal injury, or death.
Refer to this manual. Installation and service
must be performed by a qualified installer,
service agency or the gas supplier.
!
WARNING: If the information in these instructions is not followed exactly,
a fire or explosion may result causing property damage, personal injury or death.
!
The purpose of this manual is twofold: one, to provide the installer with
the basic directions and recommendations for the proper installation and
adjustment of the water heater; and two, to the owner–operator, to
explain the features, operation, safety precautions, maintenance and
troubleshooting of the water heater. This manual also includes a parts
list.
It is very important that all persons who are expected to install, operate
or adjust this water heater read the instructions carefully so they may
understand how to perform these operations. If you don’t understand
these instructions or any terms within it, seek professional advice.
Any questions regarding the operation, maintenance, service or
warranty of this water heater should be directed to the seller from whom
it was purchased, local distributor or Paloma.
Do not destroy this manual. Please read carefully and keep in a safe
place for future reference.
Recognize this symbol as an indication of Important Safety
Information!
California Proposition 65 Warning: This product contains
chemicals known to the State of California to cause cancer, birth
defects or other reproductive harm.
!
!
Installation and Operating Instruction Manual
With Installation Instructions for the Installer
Tankless Water Heater
D
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Warning: This water heater is not suitable
for use in manufactured (mobile) homes!
!
Direct Vent Gas
CERTIFIED
R
R
(Residential and Commercial)
Models: PH-28 R DVSN (Natural Gas)(Residential)
PH-28 R DVSP (L.P. Gas)(Residential)
PH-28 C DVSN (Natural Gas)(Commercial)
PH-28 C DVSP (L.P. Gas)(Commercial)

Questions and Answers:

Paloma Tankless Water Heater Specifications

General IconGeneral
CategoryTankless Water Heater
Ignition TypeElectronic Ignition
Fuel TypeGas (Natural Gas or Propane)
VentingDirect vent
Temperature Range140°F (adjustable)
DimensionsVaries by model
WeightVaries by model

Summary

Introduction and Safety Information

Important Safety Information

General warnings and safety precautions for installing and operating the water heater.

General Safety Warnings

Danger: Install and Vent Water Heater

Highlights dangers of improper installation and venting, including carbon monoxide risk.

Warning: Flammable Materials

Warns against storing or using flammable materials near the appliance due to explosion risk.

Water Temperature Safety

Danger: Water Temperature Setting

Warns about severe burns or death from water temperatures over 125°F (52°C).

Gas Safety Information

Danger: Natural Gas and LP Models

Addresses safety for natural gas and LP models, including leak detection and conversion warnings.

Gas Leak Detection and Response

Details procedures to follow if a gas leak is suspected or detected.

Installation Safety and Precautions

Installation Guidelines

Location of Water Heater

Provides guidance on selecting a safe and appropriate location for the water heater installation.

Venting System Installation

Venting Requirements

Specifies required vent pipe material (UL approved Category III stainless steel) and installation standards.

Vertical Vent Installation

Installation and Connections

Relief Valve Installation

Relief Valve Requirements and Installation

Details on installing a new pressure relief valve and its discharge line.

Gas Supply and Testing

Gas Supply Requirements and Connection

Information on connecting the gas supply, including pipe size, shut-off valves, and pressure.

Electrical Connections

Power Cord and Hardwiring Requirements

Information on electrical power requirements and safe connection methods.

Installation Checklist

Operating Instructions

Safety Before Operation

Critical warnings to read and follow before operating the water heater.

Lighting Procedure

Step-by-step instructions for safely lighting the water heater's burner.

Water Heater Operation

Operating Safety Precautions

Essential safety precautions to follow when operating the water heater.

Water Temperature Setting

Information on how to adjust the water temperature using the remote control.

Scalding Risk Information

Details the risks of hot water scalds and provides temperature guidelines.

Water Heater Operation Details

Care and Maintenance

Routine Preventive Maintenance

Recommended schedule for regular maintenance to ensure reliable operation.

Draining and Freeze Protection

Draining the Water Heater Instructions

Step-by-step instructions for safely draining water from the water heater.

Troubleshooting Guide

General Troubleshooting Tips

A guide to diagnosing and resolving common problems with the water heater.

Error Code Explanations

Error Code Troubleshooting Steps

Information on interpreting error codes and the corresponding troubleshooting actions.

Advanced Settings (Service Personnel Only)

Temperature Setting DIP Switch Adjustment

Instructions for qualified personnel to adjust temperature settings via DIP switches.

Service and Support

How to Obtain Service Assistance

Contact information and procedures for requesting professional service or repairs.

Limited Warranty Information

General Warranty Terms

Overview of Paloma's limited warranty policy for gas water heaters.

Applicable Warranty Periods

Details the duration of warranty coverage for different components and applications.

Warranty Details and Claims

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