English
Troubleshooting
Problem Possible cause Action
While charging
The charge status indicator does
not light on.
▶
The appliance was just purchased or it
has not been used for a while.
▶
Keep charging, and the indicator will light on after
a while. If it does not light on after a while, please
request a repair at your dealer or Service Centre.
(See pages 9-10.)
▶
When the socket is wet or foreign
objects adhered to the socket, the USB
cable will activate the self-protection
function.
▶
Disconnect the power supply, check the socket, and
remove any water or foreign objects from the socket.
▶
The USB cable is not rmly connected
to the USB power adaptor.
▶
Check to see that the USB cable is in full contact with
the USB power adaptor, and that the charge status
indicator is on. (See page 10.)
The charge status indicator
ashes rapidly (twice a second).
▶
▶
The ambient temperature is too low or
too high during charging.
▶
Please charge within the recommended temperature
range of 10 °C to 35 °C.
If the indicator ashes even when you charge it within
the recommended temperature range, contact your
dealer or Service Centre for repair.
The appliance can be used for
just several minutes even after a
full charge.
▶
The USB cable is not rmly connected
to the USB power adaptor.
▶
Make sure that the USB plug (Type-C) of the USB
cable is fully inserted into the socket of the main unit
or the USB plug (Type-A) of the USB cable is fully
inserted into the power supply and the charging status
indicator is on. (See pages 9-10.)
▶
The battery has reached the end of its
life (approx. 3 years).
▶
Replace it with a new one.
Please contact your dealer or Service Centre.
The appliance cannot be charged
normally, but the charging status
indicator does not ash.
▶
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