Panasonic CF-VZSU53AW

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See www.consumeraffairs.govt.nz for

other New Zealand consumer product recalls

BATTERY for Panasonic CF-H2 Tablet PC

Model: CF-VZSU53AW sold between 02/05/2012 - 22/10/2014

Defect: Due to a manufacturing condition, in some instances the battery could

overheat or burn.

Hazard: A fire or burn hazard

What to do: Customers should check in both battery slots the model and

manufacturing lot number of their battery packs to determine whether they are

included in the recall. If included, remove and cease using the batteries immediately.

Battery pack model number: CF-VZSU53AW

Applicable manufacturing lot numbers: Beginning with B, C1, C2, C3, C4, C5, C6, C7,

C8, C93, C94, C96, C9C, C9J, C9K

Customers should visit the Panasonic NZ website or make contact as shown below for

free replacement batteries or more information.

Contact details: Panasonic NZ Customer Care

phone: 09 272 0178 or 0800 726222 (landline only)

email: customerservice@nz.panasonic.com

online: http://www.panasonic.com/nz/support.html

New Zealand Importer

Company Name: Panasonic NZ Ltd

Address: 18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Auckland 2013

Phone: 09 272 0100

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Operation Manual4 pages

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Overview

Function Description
Important Technical Specifications
Usage Features
Maintenance Features (Related to the Recall)

This document describes a product safety recall for a battery pack used with the Panasonic CF-H2 Tablet PC. The battery, model number CF-VZSU53AW, was sold between May 2, 2012, and October 22, 2014. A manufacturing defect in some instances could cause the battery to overheat or burn, posing a fire or burn hazard.

Function Description:

The CF-VZSU53AW is a rechargeable Lithium-ion battery pack designed to power the Panasonic CF-H2 Tablet PC. It serves as the primary power source for the tablet, enabling portable operation without direct connection to an AC power outlet. The tablet PC itself is a ruggedized device, often used in demanding environments, and requires reliable power to function effectively. The battery pack is designed to fit into dedicated battery slots on the tablet, with the CF-H2 model featuring two such slots, allowing for extended operational time or hot-swapping of batteries.

Important Technical Specifications:

Battery Model Number: CF-VZSU53AW
Battery Type: Lithium-ion (Li-ion)
Nominal Voltage: 7.2V
Rated Capacity (Typical): 3400mAh
Rated Capacity (Minimum): 3200mAh
Energy: 23Wh
Manufacturing Lot Numbers Subject to Recall: Those beginning with B, C1, C2, C3, C4, C5, C6, C7, C8, C93, C94, C96, C9C, C9J, C9K. These are 4-digit alphanumeric codes.
Tablet PC Model Compatibility: Panasonic CF-H2

Usage Features:

Dual Battery Slots: The Panasonic CF-H2 Tablet PC is equipped with two battery slots, allowing for the use of two CF-VZSU53AW battery packs simultaneously. This feature enhances the tablet's operational endurance and supports hot-swapping, where one battery can be replaced while the other continues to power the device, minimizing downtime.
Portability: As a rechargeable battery, it enables the CF-H2 Tablet PC to be used in various mobile and field environments where access to a power outlet is limited or unavailable.
Identification: Users are instructed to locate the model number and manufacturing lot number on the battery pack's nameplate to determine if their specific battery is affected by the recall. This involves physically inspecting the battery itself.
Removal Procedure: The document outlines a simple procedure for removing the battery packs: first, shut down the tablet, then proceed to remove the battery from its slot. The tablet has a battery slot on each side.

Maintenance Features (Related to the Recall):

Recall Action: Due to the identified manufacturing condition that could lead to overheating or burning, users are instructed to immediately remove and cease using any affected battery packs.
Verification Process: Customers must check both battery slots for the model and manufacturing lot numbers. This ensures that all batteries in use with the CF-H2 Tablet PC are inspected.
Replacement Program: Panasonic NZ offers free replacement batteries for affected units. Customers are directed to contact Panasonic NZ Customer Care via phone or email, or visit their website for more information and to arrange for replacements.
Contact Information:
- Panasonic NZ Customer Care Phone: 09 272 0178 or 0800 726222 (landline only)
- Panasonic NZ Customer Care Email: customerservice@nz.panasonic.com
- Panasonic NZ Support Website: http://www.panasonic.com/nz/support.html
Importer Information:
- Company Name: Panasonic NZ Ltd
- Address: 18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Auckland 2013
- Phone: 09 272 0100
Consumer Affairs Link: The document also points to www.consumeraffairs.govt.nz for information on other New Zealand consumer product recalls, indicating a broader commitment to consumer safety information.

The recall emphasizes the importance of user vigilance in identifying and removing potentially hazardous batteries to prevent injury or property damage. The clear instructions and multiple contact channels aim to facilitate a smooth and effective recall process for affected customers.