(ENG) VQT5E54
35
Troubleshooting
First, try out the following procedures.
If the problem persists, performing [Reset] in the [Setup] menu may resolve
the issue.
The charging lamp blinks.
●
Charging is being performed in a place with extremely high or low temperature.
→ Reconnect the USB connection cable (supplied) and retry charging in a place
where ambient temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperature
conditions also apply to the battery itself).
●
Charging is not possible if the power supply capacity of the computer is low.
The lower right portion of recorded pictures appears dark or the color is unnatural.
●
Your finger is blocking the flash.
→ Make sure you are holding the camera correctly (→21).
Striping or flicker may appear under lighting such as fluorescent lighting and LED
lighting fixture.
●
This is characteristic of MOS sensors which serve as the camera’s pickup sensors. This
is not a malfunction.
I would like to upload recorded pictures to a social networking service right after
taking them. How can I do that?
●
We recommend sending the pictures to your smartphone and uploading them from the
smartphone.
I am having a problem connecting to my Windows 8 PC. The user name and
password are not recognized.
●
Depending on the OS version, on Windows 8, for example, there are two types of user
account (local account/Microsoft account). Be sure to use the user name and password
for the local account. Since a Local account is not required by Windows 8, you may need
to create one.
36
VQT5E54 (ENG)
Troubleshooting
The Wi-Fi connection is not recognizing my PC.
●
By default, the Wi-Fi connection uses the default workgroup name of “WORKGROUP”.
If the name of the workgroup has been changed, it will not be recognized. Select [PC
Connection] then [Change Workgroup Name] in the [Wi-Fi Setup] menu to change the
workgroup name to match that of your PC.
The GPS status indicator lights up while the camera is turned off.
●
[GPS Setting] is [ON].
→ Electromagnetic waves from the camera can affect instruments and meters. In airplane
cabins (during takeoff and landing) or in other restricted areas, set [Airplane Mode] to
[ON], and then turn off the camera.
Positioning takes time.
●
When using the camera for the first time or after not using it for a while, positioning may
take several minutes.
●
Positioning usually takes less than two minutes, but because the positions of the
GPS satellites change, it may take longer depending on the recording location and
environment.
→ Positioning can be executed faster when you download GPS assist data to the camera
using the “GPS Assist Tool”.
●
Positioning will take time in environments where it is difficult to receive the signals from
the GPS satellites.
The location name information is different from the recording location.
●
Immediately after the camera is turned on or when the GPS icon is something other than
[ ], the location name information that is recorded in the camera may vary significantly
from the current position.
●
When [ ] is displayed for the location name information, the information can be
changed to a different candidate before starting to record. You can edit a place name or
landmark name recorded in a picture.
Please refer to “ Owner’s Manual for advanced features (PDF format)” for
details.
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