19
English
Problem Possible cause Action
Using the soft brush does not remove
my make-up.
You did not remove make-up before using the
soft brush, or you are using facial cleanser
that does not remove make-up well.
If you are still wearing make-up, first
remove the make-up using the
warming make-up removal mode or
remove eye make-up with your hands.
Using a facial cleanser designed to
remove make-up is also more
effective when using the soft brush.
The quality or quantity of foam is poor.
There is too much or too little water.
Use the measuring cap to fill the
correct amount of water.
There is too much or too little facial cleanser. Adjust the amount of facial cleanser.
You are using a facial cleanser that does not
foam well when using the recommended amount.
Check the type of facial cleanser
used. (See page 12.)
The warming make-up removal plate
does not warm.
The appliance is being used in an ambient
temperature approximately lower than 15 °C.
Use the appliance in an ambient
temperature approximately 15 °C or
higher.
If you use the pore focus brush after
brush cleansing, the rotation will be
slow.
Too much foam has accumulated in the facial
cleanser compartment.
Rinse the facial cleanser compartment
with water. (See page 16.)
Water or foam come out around the
facial cleanser compartment, main
body holes or gaps.
• Too much water
• Too little facial cleanser
• The main body was not dried after washing
with water.
Please adjust the mixture, such as
reducing the amount of water or
increasing the amount of facial
cleanser. (See page 15.)
In addition, dry the main body
thoroughly after washing with water.
(See page 17.)
The main body has gaps in order to allow air
in to create bubbles. This means that water
and bubbles may come out. There is no
problem with waterproofness.
If the problems still cannot be solved, contact the store where you purchased the unit or a service centre authorized by Panasonic for repair.
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