48
FAQ
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance. For
details (p. 53, 54)
For additional assistance, please contact us via the website at:
www.panasonic.com/contactinfo
www.panasonic.ca
l
White spots or
shadow images
(noise)
@ Check the position, direction,
and connection of the antenna.
° Interference or
° frozen digital
° channels
_ (intermittent sound)
i
l
m
m
m
m
m
m
m
@ Change the direction of antenna for
digital channels.
@ Check "Signal meter" (p. 37). m
If the signal is weak, check the
antenna and consult your local m
dealer.
&
m
[ The remote control
0 does not work
J
@Are the batteries installed correctly?
(p. 8)
@Are the batteries new?
% #
° PIctures from external
equipment are distorted
when the unit is
connected via HDMI
@ Is the HDMI cable connected properly?
(p. 29, 41)
@Turn Off the TV unit and equipment, then
turn them On again.
@Check aninput signalfrom the equipment. (p.46)
® Use equipment compliant with
EIA/CEA-861/861 B.
Whenthechannelischangedon
anSTBthatisconnectedwith
HDMI,"HDMI"maybedisplayed
onthetopleftofthescreen
® This is not a malfunction.
Recording does not
start immediately
® Check the settings of the recorder. For
details, read the manual of the recorder.
%
&
8
8
8
8
8
8
8
8
8
8
8
8
8
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
The function to prevent "Image retention" is activated.
(Not a faulty symptom)
® The screen saver is activated if the TV unit is not operated
for a certain time in SD mode.
® "image retention" (p. 7)
The Plasma panel is made up of a few million pixels and
is produced with advanced technology through an intricate
process. Sometimes a few pixels may be bright or dark.
no impact on the performance of the TV.
Check nearby electrical products
(car or motorcycle ignition systems, fluorescent lamp, etc.)
Check the channel settings. (p. 36)
pots are dis
instead of ima
Change settings of Closed Caption (CC). (p. 38)
Are the speakers' cables connected correctly? (p. 41)
I® Is "Sound Mute" active? (p. 13)
=, --. -- -- _ @ Is the volume set to the minimum?
No souna IS proaucea
/ NO! _p I ¢ Is "TV speakers" set to "Off". (p. 26)
I@ Change "SAP" settings. (p. 18)
_ ,...................... _ _Cl_heck"H_MIJ,, _in"_ 'I_HjIM121_n"or_l'HD_ll 3 in" settings. (p. 26)
Set "SAP" setting to "Stereo" or "Mono".
select analog sound connection.
Changes in the temperature and humidity of the room may cause
the TV's cabinet to expand or contract and produce metallic
sounds. This is not a sign of faulty operation or a malfunction.
2- When the TV is powered on, an electrical component in the
TV activates producing a tick/click sound. This is not a sign of
faulty operation or a malfunction.
This is not a sign of faulty operation or a malfunction,
@
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49
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