P&G Oral-B iO 4 - User Manual

Questions and Answers

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Thomas RiveraJul 28, 2025
Why is my P&G Electric Toothbrush not charging?
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  Elizabeth MillerJul 28, 2025
  If your P&G Electric Toothbrush isn't charging, it could be due to several reasons. The battery might be at a very low charge level, requiring at least 30 minutes to show any charging activity. The ambient temperature could be outside the valid charging range (less than 0°C or greater than 40°C); a temperature between 5°C and 35°C is recommended. Also, ensure the charger is properly connected to a mains voltage outlet.
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David JonesAug 2, 2025
What to do if my P&G Oral-B iO 4 handle does not operate with the Oral-B App?
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  Jennifer DavisAug 2, 2025
  If your P&G Electric Toothbrush handle isn't working with the Oral-B App, here are a few things to check: First, make sure the Oral-B App is open. Then, verify that Bluetooth is enabled on your smartphone. Also, ensure Bluetooth is enabled on the toothbrush handle by pressing the ON/OFF button for 5 seconds. If the connection was lost, try pairing the handle and smartphone again through the app settings, keeping your smartphone nearby. Confirm your smartphone supports Bluetooth 4.2 (or higher) / Bluetooth Smart. You may also need to download the latest version of the Oral-B App.
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Tara AliAug 7, 2025
Why P&G Oral-B iO 4 makes rattling/loud noise during brushing or turning on?
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  Scott SimsAug 7, 2025
  If your P&G Electric Toothbrush is making a rattling or loud noise, it might be because the brush head isn't correctly placed on the handle. Check the fit; a small gap will remain. Alternatively, the brush head may be worn and need replacement.
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mswansonAug 12, 2025
What to do if my P&G Oral-B iO 4 is not operating during first use?
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  andreastewartAug 13, 2025
  If your P&G Electric Toothbrush isn't working when you use it for the first time, it could be due to a very low battery. Charge it for at least 30 minutes. Also, make sure you're using it within the standard operating temperatures (above 0°C and below 40°C).
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Dr. James LittleAug 17, 2025
Why mode button lights up in yellow colour on P&G Electric Toothbrush?
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  Wesley BruceAug 17, 2025
  If the mode button on your P&G Electric Toothbrush lights up yellow, it means the Brush Replacement Reminder is active, suggesting you should replace the brush head. After replacing it, reset the timer by holding the mode button for 2 seconds.
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mblackAug 22, 2025
What to do if P&G Electric Toothbrush operates a short stuttering sound after 2 minutes only or does not operate any stuttering sound any more?
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  wardmarioAug 22, 2025
  If your P&G Electric Toothbrush makes a short, stuttering sound after only 2 minutes or no longer makes any stuttering sound, the timer settings have been modified or deactivated via the app. Use the Oral-B App to change the timer settings or perform a factory reset.