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The toner does not
adhere to the paper
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has
been used previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
Use the printing medium that meets
specifications. For printing on a
special medium, use the multipurpose
feed tray.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
• The toner cartridge is not installed
correctly.
• The toner cartridge may be
damaged.
• The parts inside the printer are
damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
• Failures above can be improved by cleaning or replacing toner cartridge. Please
contact customer services center if the problem can still not be solved.
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