COLORTRAC SC25 1YR SCANNER RETURN TO DEPOT WARRANTY INFORMATION
Thank you for purchasing your Colortrac SC25 scanner. The scanner is covered under a 1 year return to
depot warranty from the manufacturer. Paradigm Imaging Group provides warranty support for the
scanner. If you have any problems, please contact your reseller or Paradigm Imaging Group.
THIS WARRANTY MUST BE ACTIVATED. To activate the warranty, the scanner must be registered
within 10 days of receipt. Note that a service call cannot be placed on your scanner if the warranty
is not activated. Go to www.paradigmimaging.com, click on the ‘Support’ drop down menu and select
‘Warranty Activations’. If you have any problems activating the warranty, please contact Paradigm
Imaging Group at the number below.
WHAT TO DO IF THERE IS A PROBLEM
Contact your reseller or Paradigm Imaging Group at 714-432-7226, 8am to 5pm PST or email
support@paradigmimaging.com
Paradigm Imaging Group shall attempt to diagnose the reported failure via telephone or email and, if
considered appropriate, attempt the resolve the reported failure by requesting the customer to carry out
any required standard operational maintenance, provide sample files or make simple adjustments which
the customer can reasonably be expected to conduct. Our experience is that most problems can be
resolved through telephone support.
If the failure cannot be resolved in this manner then, if required, parts will be sent and a technician will be
dispatched to the customer’s site.
WARRANTY INFORMATION SUMMARY
The scanner comes with a standard one-year return to depot manufacturer’s warranty against defects in
material and workmanship of the scanner. If the customer has a problem, the Reseller or Paradigm
Imaging Group will work with the customer to resolve the problem and to determine if the problem is
caused by a defect in the scanner.
The warranty does not cover the software or computer configuration, or installation issues. In addition,
consumable items are not covered. Please see LIST OF CONSUMABLE ITEMS.
The warranty does not cover damage to the scanner caused by misuse or neglect, or damage caused by
shipping or moving the scanner from its initial installation address. It is best to keep the original packaging
for shipment.
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