Paradigm SC25 - User Manual

COLORTRAC SC25 1YR SCANNER RETURN TO DEPOT WARRANTY INFORMATION
Thank you for purchasing your Colortrac SC25 scanner. The scanner is covered under a 1 year return to
depot warranty from the manufacturer. Paradigm Imaging Group provides warranty support for the
scanner. If you have any problems, please contact your reseller or Paradigm Imaging Group.
THIS WARRANTY MUST BE ACTIVATED. To activate the warranty, the scanner must be registered
within 10 days of receipt. Note that a service call cannot be placed on your scanner if the warranty
is not activated. Go to www.paradigmimaging.com, click on the ‘Support’ drop down menu and select
‘Warranty Activations’. If you have any problems activating the warranty, please contact Paradigm
Imaging Group at the number below.
WHAT TO DO IF THERE IS A PROBLEM
Contact your reseller or Paradigm Imaging Group at 714-432-7226, 8am to 5pm PST or email
support@paradigmimaging.com
Paradigm Imaging Group shall attempt to diagnose the reported failure via telephone or email and, if
considered appropriate, attempt the resolve the reported failure by requesting the customer to carry out
any required standard operational maintenance, provide sample files or make simple adjustments which
the customer can reasonably be expected to conduct. Our experience is that most problems can be
resolved through telephone support.
If the failure cannot be resolved in this manner then, if required, parts will be sent and a technician will be
dispatched to the customer’s site.
WARRANTY INFORMATION SUMMARY
The scanner comes with a standard one-year return to depot manufacturer’s warranty against defects in
material and workmanship of the scanner. If the customer has a problem, the Reseller or Paradigm
Imaging Group will work with the customer to resolve the problem and to determine if the problem is
caused by a defect in the scanner.
The warranty does not cover the software or computer configuration, or installation issues. In addition,
consumable items are not covered. Please see LIST OF CONSUMABLE ITEMS.
The warranty does not cover damage to the scanner caused by misuse or neglect, or damage caused by
shipping or moving the scanner from its initial installation address. It is best to keep the original packaging
for shipment.

Summary

Warranty Activation Requirement

Problem Resolution Process

Contact Information for Support

Provides contact details for warranty service and problem resolution via phone or email.

Diagnostic and Resolution Steps

Details the initial telephone/email diagnosis and remote troubleshooting procedures.

Escalation to Parts Dispatch

Outlines dispatch of parts or a technician if issues cannot be resolved remotely.

Warranty Summary and Exclusions

Warranty Coverage Overview

States the standard one-year return-to-depot warranty for defects in material and workmanship.

Non-Covered Items and Issues

Specifies items not covered, including software, configuration, installation, and consumables.

Damage and Shipping Exclusions

Details exclusions for damage from misuse, neglect, or improper shipping, advising original packaging.

Consumable Items List

List of Consumable Parts

Enumerates common items considered consumable and not covered under warranty.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features
5. List of Consumable Items (Not Covered by Warranty)
6. Warranty Extension

This document provides information regarding the Colortrac SC25 scanner, including its warranty, activation process, troubleshooting, and a list of consumable items.

Function Description

The Colortrac SC25 is a scanner designed for various imaging needs. It comes with a one-year return-to-depot manufacturer's warranty, covering defects in material and workmanship. Paradigm Imaging Group provides warranty support for the scanner. In case of problems, users are advised to contact their reseller or Paradigm Imaging Group for assistance. The warranty activation is a crucial step, as service calls cannot be placed if the warranty is not activated within 10 days of receipt.

Important Technical Specifications

The document does not explicitly list detailed technical specifications such as resolution, scanning speed, or dimensions. However, it implies that the device is a large-format scanner given the mention of "scan head" and "rollers," which are common components in such devices. The warranty covers the scanner itself against manufacturing defects for one year.

Usage Features

To ensure proper usage and warranty coverage, users must activate the scanner's warranty within 10 days of receipt by visiting www.paradigmimaging.com, navigating to the 'Support' drop-down menu, and selecting 'Warranty Activations'. If activation issues arise, users can contact Paradigm Imaging Group.

For troubleshooting, users are encouraged to contact their reseller or Paradigm Imaging Group. The support process typically involves:

1. Remote Diagnosis: Paradigm Imaging Group attempts to diagnose reported failures via telephone or email.
2. Customer-Performed Maintenance: If appropriate, customers may be asked to perform standard operational maintenance, provide sample files, or make simple adjustments. The document notes that most problems can be resolved through telephone support.
3. Parts Dispatch and Technician Visit: If remote resolution is not possible, parts will be sent, and a technician may be dispatched to the customer's site.

The warranty does not cover issues related to software, computer configuration, or installation. It also explicitly excludes damage caused by misuse, neglect, or shipping/moving the scanner from its initial installation address. Users are advised to retain the original packaging for potential shipment.

Maintenance Features

The warranty covers defects in material and workmanship of the scanner for one year. However, it's important to note what is not covered under warranty, as these are considered consumable items or user-induced issues:

List of Consumable Items (Not Covered by Warranty):

• Scan Head: While generally a consumable, if the manufacturer determines the scan head became unusable due to reasons outside the end user's control, it may be covered. However, if the glass is scratched, the scan head is considered consumable and not covered.
• Stitch Target
• External Cables
• Normalization Target
• Belts
• All Rollers
• All Outer Covers and Stand

This list represents common items considered consumable. Other items may also be deemed non-warrantable by the manufacturer.

Warranty Extension:

At the end of the initial one-year warranty period, the return-to-depot warranty agreement can be extended by renewing it before the existing agreement expires. If there is a lapse in the warranty agreement, a maintenance visit (at the customer's expense) will be required by the service provider before the agreement can be renewed. This highlights the importance of timely renewal to avoid additional costs.

In summary, the Colortrac SC25 scanner is a professional imaging device backed by a manufacturer's warranty, with clear guidelines for activation, support, and exclusions to ensure users understand their responsibilities and the scope of coverage.

Paradigm SC25 Specifications

General

Brand	Paradigm
Model	SC25
Category	Scanner
Language	English