PAX Q25 - User Manual

Q25 POS Terminal
Note: Product images shown may be different than actual product received
5
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4) If repairs are required, please contact a professional
technician instead of attempting them on your own.
5) Avoid exposing the device to an excessively hot, dusty, or
strong electromagnetic environment.
6) Do not vibrate, shake, or drop the device.
CAUTION: Changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
PIN Security Tips
It is highly recommended to enter password as following ways:
1) Set device up with privacy shields to block others' sight from
PIN pad entry.
2) Place the POS terminal at an appropriate angle to make it
difficult to see the PIN.
3) Keep terminal out of video surveillance's line of sight.
4) Paste text instructions to remind the customers to shelter with
body or palm when entering PIN.
5) Merchants can also choose other ways to protect PIN
information.
FCC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
FCC WARNING
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the body of this
equipment is a label that contains, among other information, a
product identifier. If requested, this number must be provided to
the telephone company.
RF Exposure Information
This device meets the government's requirement for exposure
to radio waves. This device is designed and manufactured not
to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission of
the U.S. Government.
PAX Customer Support
For questions or help with the terminal installation please contact
your service provider or PAX customer support.
200312000000549
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
Quick Setup Guide
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
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Summary

Instruction

Power Connection

Details how to supply power to the Q25 terminal via AC adapter or USB.

Reset

Explains two methods for resetting the Q25 terminal.

USB and PIN Pad Connection

Covers USB data connection and PIN Pad connectivity.

SAM Card Installation

Instructions for installing SAM cards into the Q25 terminal.

Card Readers

Magnetic Stripe Card

Guide on how to swipe cards through the magnetic stripe reader.

Smart Card Reader

Instructions for inserting cards into the smart card reader.

Contactless Card Reader

Details on using the contactless card reader for payments.

Environment

Working Environment

Specifies the temperature and humidity for optimal operation.

Storage Environment

Defines temperature and humidity limits for storing the device.

Cleaning the Device

Cleaning Instructions

Guidelines for safely cleaning the POS terminal screen and ports.

Terminal Installation and Usage Tips

Installation and Usage Tips

Provides essential tips for terminal installation and safe usage.

PIN Security Tips

PIN Entry Security

Recommendations for secure PIN entry and protecting customer data.

FCC Compliance Statement

FCC Compliance

Details compliance with FCC Rules regarding device operation.

FCC WARNING

Warning about equipment compliance with FCC Part 68 and ACTA.

RF Exposure Information

Information on the device's compliance with RF exposure limits.

PAX Customer Support

Customer Support Contact

Information on how to contact support for terminal issues.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

The PAX Q25 is a Point-of-Sale (POS) terminal designed for various payment processing applications. It features a compact design with multiple card reading capabilities and a user-friendly interface.

Function Description

The Q25 POS terminal is primarily used for processing financial transactions. It supports magnetic stripe cards, smart cards (EMV), and contactless cards, making it versatile for different payment methods. The device includes a keypad for PIN entry, a display for transaction information, and communication capabilities for connecting to a POS system. It can be powered via an AC power adapter connected to a communication cable or directly through a powered USB cable from a POS terminal. The device also supports USB data connection for downloading and debugging purposes, as well as PIN Pad connection.

Important Technical Specifications

• Operating Temperature: -10°C to 50°C (14°F to 122°F)
• Storage Temperature: -20°C to 70°C (-4°F to 158°F)
• Humidity (Operating & Storage): 10% to 93% (non-condensing)
• Power Supply: Can be supplied via AC power adapter connected to a communication cable (RS232 or USB configurations) or a 12V Powered USB cable. It can also be powered by an AC power adapter connected to the Type-C USB port.
• Communication Port: 2x7 pin communication port, which serves as the default for USB and PIN Pad connection.
• SAM Card Slots: Three SAM card slots, located under the back cover.
• Card Readers:
  • Magnetic Stripe Reader
  • Smart Card Reader (EMV)
  • Contactless Card Reader
• Display: LCD Display
• Input: Keypad, Functional Keys
• Security Features: Privacy Shield for PIN entry.
• Reset Options:
  • Software Reset: Press and hold the 'X' button for 3 seconds when the application is down, then confirm on the LCD screen.
  • Hardware Reset: Disconnect and reconnect the power cable when the operating system is down.

Usage Features

The Q25 terminal is designed for ease of use in various transaction scenarios.

• Card Swiping (Magnetic Stripe): Cards can be swiped through the reader slot from top to bottom or bottom to top. The magnetic strip should be oriented towards the device's body, and the card must be fully inserted during the swipe.
• Smart Card Insertion (EMV): Smart cards are inserted fully into the reader with the metallic contacts facing up and towards the device. Ensure the card is fully inserted while scanning.
• Contactless Card Tapping: Contactless cards and devices should be placed roughly within an inch (2.5 mm) of the reader. For optimal performance, place the card as close as possible and center it over the indicated area at the back of the terminal.
• PIN Entry: The keypad allows for secure PIN entry. For enhanced security, it is recommended to use privacy shields, position the terminal at an angle that obscures the PIN from view, keep it out of video surveillance, and encourage customers to shield their entry with their body or palm. Merchants can implement other methods to protect PIN information.
• Communication: The 2x7 pin communication port supports both PIN Pad connection and USB data connection for software updates and troubleshooting.

Maintenance Features

Proper maintenance ensures the longevity and optimal performance of the Q25 terminal.

• Cleaning:
  • Do not use industrial-strength or abrasive cleaners, as they can damage or scratch the screen.
  • Avoid immersing the device in water or any other liquid.
  • Do not spray water or cleaner directly into the EMV Card Reader or any other ports.
  • To clean the screen, apply distilled water or a mild glass cleaner onto a soft, lint-free cloth, then gently wipe the terminal.
• Cable Management: If any cables become damaged, they should be replaced immediately.
• Port Integrity: Before inserting any card, inspect the inside and periphery of the IC card slot for any suspicious objects. Report any findings to the administrator. Do not insert unknown materials into any port on the Q25, as this can cause serious damage.
• Environmental Considerations:
  • Avoid exposing the device to excessively hot, dusty, or strong electromagnetic environments.
  • Do not vibrate, shake, or drop the device.
• Repairs: If repairs are necessary, contact a professional technician. Do not attempt repairs on your own.
• Compliance: The device complies with FCC rules (Part 15 and Part 68) regarding interference and RF exposure. Any changes or modifications not expressly approved by the responsible party could void the user's authority to operate the equipment.

PAX Q25 Specifications