23
Troubleshooting
Check this list of suggested solution before calling our service centre. You may be able to solve the
problem yourself. If you face problem connecting the TV to a peripheral equipment, please refer to the
user manual of that equipment or call their service centre. Charges for TV installation and adjustment
are not covered under your warranty.
Symptoms Possible cause Suggested solution
Poor reception
(“snowish” or
“ghost” pictures
Your location is
near mountains
or high building
• Fine Tune the TV reception. Follow the steps in “Manual
Store” (p. 9).
• Select “On” in “DNR” (p. 15)
No picture • TV is not
switched on.
• Poor connec-
tion
• Wrong TV
system
• Check that the TV is switched on. If there is a blue indicator
light, the TV is on standby. Press the
key once to switch on
the TV.
• Check that all the connection are properly connected.
• Choose the right “System” in the “Manual Store” section (p. 9).
• Your peripheral equipment may have different source output,
check that the correct output source is selected.
No picture
from playback
of peripheral
equipment
• Wrong channel
• Press the key once to check the respective channel for
peripheral equipment. Press repeatedly to select the channel.
Black bars at
the top or
bottom or left
and right of the
screen
Picture format
not compatible
with TV format
Check for possible adjustment in the “Picture formats” section
(p. 19).
No sound • Wrong TV
system
• Volume not
turn on
• Choose the right “System” in the “Manual Store” section (p. 9).
• Press the volume button on the remote control to adjust the
volume.
• If there is a symbol on the top left hand corner of the
screen, press the key on the remote control to switch on
the sound.
Unrecognised
character on
Teletext page
• Wrong country
setting.
• Go to the Install menu to select the correct “Country” setting
(p. 7).
Remote control
not working
• Wrong mode
• Batteries
problem
• Press the key on the remote control repeatedly to
remove any light indicator on the audio video equipment display
panel.
• Check that the batteries sit in the remote control compart-
ment properly, in the right orientation and has not wear out.
Replace accordingly (p. 2).
If you still cannot solve your problem, please note down the reference numbers for your TV set (located
on the packaging or on the back of the set) before you call the service centre.
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