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Follow your country's rules for the separate collection of electrical and electronic products. Correct
disposal helps prevent negative consequences for the environment and human health.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause Solution
The suction power is
insufficient.
The dust container is full. Empty the dust container.
The filters are dirty. Clean or replace the filters.
The suction power is set
to a low setting.
Increase the suction power with the regulator on
the appliance or on the handgrip.
The nozzle, tube or hose
is blocked up.
To remove the obstruction, disconnect the
blocked-up item and connect it (as far as
possible) the other way around. Switch on the
vacuum cleaner to force the air through the
blocked-up item in opposite direction.
When I use my
vacuum cleaner I
sometimes feel
electric shocks.
Your vacuum cleaner
builds up static
electricity. The lower the
air humidity, the more
static electricity the
appliance builds up.
Discharge the appliance by frequently holding the
tube against other metal objects in the room (for
example the legs of a table or chair, a radiator
etc.). You can also raise the air humidity level in
the room.
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