Philips Lumea 9000 Series - Troubleshooting

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Troubleshooting
Problem
Possible cause Solution
It is normal for the device
and adapter to become
warm (but not too hot to
touch) during use.
Use the device in a slightly cooler environment
and/ or let it cool down before continuing use.
The fan is not working. Check if the attachment is well connected.
Clean the connectors on the attachment if
needed. In case the attachment is well
connected and it is possible to produce flashes
with the device, contact the Consumer Care
Center in your country, your Philips dealer or a
Philips service center.
The device/adapter
becomes warm during
use.
The cooling airflow of the
fan is blocked by hands or
a towel.
Make sure the cooling airflow of the fan is
unblocked.
When I place the device
on the skin, it does not
release a flash. The
'ready to flash' light
blinks orange.
Your skin tone in the area
to be treated is too dark.
Treat other body areas with lighter skin tones
with Lumea.
The 'ready to flash' light
blinks orange and all 5
intensity lights blink as
well.
The device needs to be
reset.
To reset the device, take the plug out of the
socket, wait for 30 minutes to let the device
cool down. The device should function
normally again. In case it does not work again,
contact the Consumer Care Center in your
country.
The 'ready to flash' light
does not light up white.
The device is not
completely in contact with
your skin.
Place the device at a 90 degree angle on the
skin so that the integrated safety system in in
contact with your skin.
The light exit window or
the SmartSkin sensor is
dirty.
Clean thelight exit window and the SmartSkin
sensorcarefully.
The device produces a
strange smell.
You have not removed the
hairs on the area to be
treated properly. These
hairs may get burned and
can cause the smell.
Pretreat your skin before you use Lumea.
The device does not
flash, the fan is not
switched on and all 5
intensity lights blink.
The attachment is not
attached properly.
Make sure you attach the attachment
completely. If necessary, clean the electronic
contacts on the attachment.