Philips S9711 - Support and Troubleshooting; Guarantee and Support; Troubleshooting Common Problems

Guarantee and support
If you need information or support, please visit
www.philips.com/support or read the separate
worldwide guarantee leaet.
Guarantee restrictions
The shaving heads (cutters and guards) are not covered by
the terms of the international guarantee because they are
subject to wear.
Troubleshooting
This chapter summarises the most common problems
you could encounter with the appliance. If you are unable
to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked
questions or contact the Consumer Care Centre in your
country.
Problem Possible cause Solution
The shaver does
not work when I
press the on/off
button.
The shaver is still
attached to the mains.
For safety reasons, the
shaver can only be used
cordlessly.
Unplug the shaver and press the
on/off button to switch on the
shaver.
The rechargeable
battery is empty.
Recharge the battery
(see chapter ‘Charging’).
The travel lock
is activated.
Press the on/off button for
3 seconds to deactivate the
travel lock.
The shaver does
not shave as well as
it used to.
The shaving heads are
damaged or worn.
Replace the shaving heads
(see chapter ‘Replacement’).
Hairs or dirt obstruct
the shaving heads.
Clean the shaving heads
(see chapter ‘Cleaning and
maintenance’).
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