7
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The appliance does not respond when
the on/off button is pushed.
The battery is empty. To charge the battery, connect the appliance to the
charging station or attach the handheld vacuum cleaner
directly to the power plug of the adapter.
The temperature of the appliance is too
hot or too cold.
Make sure the appliance is used at a temperature between
0 °C to 35 °C.
There is an over current in the appliance. Wait for 30 seconds before restarting the appliance.
If you have checked the above and the appliance still does
not charge, take it to a Philips service center or contact the
Consumer Care Center.
The battery is charged and attached,
but the appliance cannot be switched
on.
The appliance is still connected to the
adapter.
Remove the appliance from the adapter before restarting
it.
If you have checked the above and the appliance still does
not charge, take it to a Philips service center or contact the
Consumer Care Center.
The appliance is charging very slow. An external adapter or an adapter from
other appliances is used.
Charge the appliance with the supplied adapter.
The charging station is not stable on
the wall.
The screws holding the charging station
are loose.
Tighten the screws.
The screws are not the right size. Mount the charging station with the supplied screws.
The charging station is not attached to a
stable wall.
Check that the wall on which the charging station will be
mounted is stable.
The appliance has a lower suction
power than usual.
The filter and the cyclone are dirty. Empty the dust bucket. Clean the filter and the cyclone (Fig.
6). Make sure the filter is washed at least once a month,
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
The dust container is not attached properly
to the appliance.
Make sure the dust container is attached properly.
The filter is old. You can buy new filters in the online Philips shop at
www.philips.com/support or at your Philips dealer.
If you have checked the above and the appliance still has a
lower suction power than usual, take it to a Philips service
center or contact the Consumer Care Center.
The nozzle or the full appliance shuts
off during cleaning.
The motor of the appliance is damaged. Take the appliance to a Philips service center or contact the
Consumer Care Center.
The brush roll is stuck or objects are stuck
in the air flow channel.
Check the nozzle and air flow channel for stuck objects and
remove any blocking object. Restart the appliance.
The filter and the cyclone are dirty. Empty the dust bucket. Clean the filter and the cyclone.
Make sure the filter is washed at least once a month (Fig. 6)
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
If you have checked the above and the appliance still does
not work, take it to a Philips service center or contact the
Consumer Care Center.
Dust escapes from the appliance. The filter is dirty. Clean the filter. See also the quick start guide.
The filter is not present in the appliance. Make sure that the filter is in the appliance and assembled
correctly.
Something is blocking the cyclone. Check the cyclone for stuck objects and remove any object
blocking the cyclone. Also ensure all hair and dirt stuck in
the cyclone are removed.
The dust container is not properly attached
to the appliance.
Empty the dust container and attach the dust container
correctly to the appliance.
The appliance is rotated or flipped when
the power is off.
Keep the appliance upright when the power is off.
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