PHILODO JUMBO - Page 38

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Symptoms
Possible Causes
Most Common Solutions
The display
does not come
on
1. Battery not turned on.
2. Battery not fully installed into
frame mount receptacle
3. Insufficient battery power
4. Faulty connections
5. Improper turn on sequence
6. Faulty display control buttons
1. Turn the battery key to
Power on
2. Install battery correctly
3. Charge the battery
4. Repair and insert
connectors tightly
5. Turn on bike with proper
sequence
6. Replace display control
buttons
Irregular
accelerati
on and/or
reduced
top speed
1. Insufficient battery power
2. Loose or damaged throttle
1. Charge or replace battery
2. Replace throttle
The motor
does not
respond when
the bike is
powered on
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor
plug wire
4. Damaged motor
5. Brakes are applied
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
5. Disengage brakes
Reduced range
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills,
headwind, braking, and/or
excessive load
4. Battery discharged for
long period of time without
regular charges, aged,
damaged, or unbalanced
1. Adjust tire pressure
2. Check connections or
charge battery
3. Assist with pedals or
adjust route
4. Balance the battery;
contact customer
support if range
decline persists
The battery
will not
charge
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
5. Blown charge fuse
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
5. Replace charge fuse
Wheel or
motor
makes
strange
noises
1. Loose or damaged wheel
spokes or rim
2. Loose or damaged motor
wiring
1. Tighten, repair, or replace
2. Reconnect or replace
motor.