have other rights, which may vary by location. Damage caused by
failing to adhere to instructions and warnings issued by Philodo
Bikes is not covered under warranty.
Parts covered by the warranty: frame, forks, stem, handlebars,
headset, seat post, saddle, brakes (excluding brake pads), lights,
bottom bracket, crankset, pedals, rims, wheel hub, freewheel,
cassette, derailleur, shifter, motor, throttle, controller, wiring
harness, LCD display (excluding damage due to water), kickstand,
reflectors, and hardware. The battery warranty does not include
damage from power surges, use of 3rd party charger, improper
maintenance or other such misuses, normal wear, or water
damage (including rust). Stolen bikes are not covered under
warranty. Necessary precautions must be taken to ensure the bike
and battery are not exposed to severe weather conditions.
Exposure to very wet, hot, or cold conditions may void the
warranty.
We will replace any parts deemed to have been damaged during
shipping. Shipping damage must be reported to Philodo Bikes
within 14 days of shipment arrival. This applies to all products
including bikes and accessories. You will NOT be refunded as
compensation for your time or efforts replacing damaged parts.
Replacement parts will not be sent until photographic evidence
has been provided to Philodo Bikes. Philodo Bikes may request
additional documentation (such as video) to assist with accurately
diagnosing the problem and processing the warranty
Liability Disclaimer
Riding any kind of bicycle comes with inherent risks and dangers
that cannot be predicted or avoided. These dangers could result in
a serious accident, injury, or death of the rider. It is the sole
responsibility of the rider to become properly educated and
prepared to ride safely. Once in possession of the bike, Philodo
Bikes strongly encourages and recommends that all customers
have a certified and reputable bicycle mechanic complete a full
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