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Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the
sound louder with the volume control. Then check the
hearing tube and earmold for earwax residue and
clean if necessary. Check whether the battery is correctly
inserted and properly fitted, adjust the fit if necessary.
If there is no improvement, change the battery. If the
problem persists, contact your hearing care professional.
Hearing aid stops working after contact with water
Rinse the hearing aid in fresh water and dry it with a
soft cloth or tissue. Open the battery compartment,
allow the hearing aid to dry and replace the battery.
Should any water be present in the hearing tube, remove
it from the hearing aid, tap it gently to disperse the
water and re-attach it to the hearing aid. If the problem
persists, contact your hearing care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how
long it lasts. Contact your hearing care professional
with this information, they will be able to help and
advise you.
6. Troubleshooting
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