69
Problem Causes What to do
Indicator light on hearing
aid is solid red while
hearing aid is in the
charger
Dirty charging contacts Clean the contacts of the hearing aid and the charger
Hearing aid is out of its operating
temperature range
Warm hearing aid up. Operating temperature range is +5° to +40°
Celsius (+41° to +104° Fahrenheit)
Faulty battery Contact your hearing care professional
Indicator light on hearing
aid switches o when
hearing aid is removed
from charger
“Auto On” feature is disabled Switch on the hearing aid (chapter 9)
Indicator light on hearing
aid remains solid green
after removal from charger
Indicator light on hearing aid was red when
hearing aid was placed into the charger
Reboot the hearing aid (chapter 14)
Battery does not last the
whole day
Shortened battery life Contact your hearing care professional. A battery replacement may
be required
Phone call function does
not work
Hearing aid is in ight mode Switch hearing aid o and then on again (chapter 13.2)
Hearing aid not paired to the phone Pair hearing aid to the phone (chapter 11)
Charging does not start
(no power pack used)
Charger not connected to power supply Connect charger to power supply or Power Pack (chapter 4.2)
Hearing aid not inserted correctly into
charger
Insert hearing aid correctly into charger (chapter 4.1)
Charging does not start
when using Power Pack
Power Pack discharged Charge Power Pack (chapter 4.2)
To Next Page
Loading...
Need help?
General
