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19. Troubleshooting
If the problem persists, contact you hearing care professional
for assistance.
Please check https://www.phonak.com/com/en/support.html for further
information.
Problem Causes What to do
Hearing aid not functioning
Dead battery
Change battery (chapter 5)
Blocked speaker/earpiece
Clean speaker opening/earpiece
Battery not inserted correctly Insert battery correctly (chapter 5)
Hearing aid switched o Switch hearing aid on by completely closing battery door (chapter 4)
Hearing aid whistles Hearing aid not inserted correctly Insert hearing aid correctly (chapter 6)
Earwax in ear canal Contact your ENT/GP or hearing care professional
Hearing aid not loud enough
ordistorted
Volume too loud Decrease volume if volume control available (chapter 8)
Low battery Change battery (chapter 5)
Speaker/earpiece blocked Clean speaker opening/earpiece
Volume too low Turn volume up if volume control available (chapter 8)
Hearing has changed Contact you hearing care professional
Hearing aid plays two beeps Indication for low battery Change battery within the next 30 minutes (chapter 5)
Hearing aid switches on & o
(intermittent)
Moisture on battery or
hearing aid
Wipe battery and hearing aid with dry cloth
Phone does not work Hearing aid is in ight mode Open and close battery door (chapter 12.2)
Hearing aid not paired to the phone
Pair it to the phone (chapter 10)
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