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My hearing aid sounds softer than usual / no sound
First check whether you can adjust and make the
sound louder with the volume control. Then check the
hearing tube (not possible for CRT models) and
earmould for earwax residue and clean if necessa-
ry. Check whether the battery is correctly inserted and
properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your audiologist.
Battery discharges too quickly
Insert a new battery and make note of exactly how
long it lasts. Contact your audiologist with this infor-
mation, they will be able to help and advise you.
Crackling or buzzing noises
Check the hearing tube and earmould for earwax
residue. Check the hearing tube for damage (colour
changes, hardening, or cracks) and contact your audi-
ologist if necessary for replacement.
6. Troubleshooting
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