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Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the earpiece
for earwax residue and clean if necessary. Check whether
the battery is correctly inserted and properly fitted, adjust
the fit if necessary. If there is no improvement, change
the battery. If the problem persists, contact your hearing
care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.
Crackling or buzzing background noises
Check the earpiece for earwax residue. If the problem
persists, contact your hearing care professional.
6. Troubleshooting
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