Phonex Broadband Easy Jack 2 User Manual (English)

Questions and Answers:

M
Megan KingJul 28, 2025
Why is there noise/static on my Phonex Broadband Telephone System?
- P
  Pamela HartJul 28, 2025
  If you experience noise or static while using your Phonex Broadband Telephone System, it's often due to electrical interference. Try moving the base and/or extension unit to a different electrical outlet, ideally one away from other devices that may cause interference. Alternatively, you can use an A/C line filter with the device causing the interference, but do not plug the Easy Jack 2 base or extension unit into an A/C filter.
R
Ryan MaloneAug 1, 2025
What to do if base unit’s indicator light is solid red on Phonex Broadband Easy Jack 2?
- B
  Brittany SmithAug 1, 2025
  If the base unit's indicator light is solid red, it could mean that the extension unit hasn't been installed or that it can't communicate with the base unit. First, make sure the extension unit is properly installed. If the problem continues, you might need to program the link code on the extension unit to match the base unit. If the problem still persists, contact customer support at 1-800 437-0101, ext. 140.
P
Peggy TaylorAug 5, 2025
How to fix no dial tone on Phonex Broadband Telephone System?
- D
  david02Aug 5, 2025
  If you're not getting a dial tone on your Phonex Broadband Telephone System, check the indicator lights on the base and extension units to ensure they are green. If not, refer to the troubleshooting steps for indicator lights. Also, verify that the telephone cord connects the extension unit to your desired device (satellite receiver, phone, fax machine, etc.) and that the wall phone jack is connected to the base unit using the provided six-foot phone cord. Try replacing the phone cords to rule out any faulty connections. Finally, if the extension unit has a solid red indicator light, try moving the base and/or extension unit to another electrical outlet.
C
Corey PriceAug 10, 2025
How to fix indicator light not illuminated on Phonex Broadband Easy Jack 2?
- C
  christopherjohnsonAug 10, 2025
  If the indicator light is not illuminated on your Phonex Broadband Telephone System base unit or extension, ensure the unit is plugged directly into a working A/C outlet. Avoid using switched outlets, plug strips, surge suppressors, extension cords, or GFCI-protected outlets. Try different electrical outlets to see if that resolves the issue.
V
Vanessa RodriguezAug 14, 2025
What to do if extension unit’s indicator light is solid red on Phonex Broadband Easy Jack 2 Telephone System?
- R
  Ricky MartinezAug 14, 2025
  If the extension unit's indicator light is solid red on your Phonex Broadband Telephone System, it likely means the extension unit cannot communicate with the base unit. Ensure the base unit is correctly installed. Try relocating either the base or extension unit to a different electrical outlet. If the light remains solid red, reprogram the link code on the extension unit.
C
Christian CoxAug 18, 2025
What to do if base unit’s indicator light is flashing orange on Phonex Broadband Easy Jack 2?
- D
  Debra LoveAug 18, 2025
  If the base unit’s indicator light is flashing orange on your Phonex Broadband Telephone System and extension units are already programmed, press the button on the right side of the base unit. The indicator light should then turn solid green.