12
Troubleshooting
Audio quality
is poor.
Make sure that earpiece is sitting correctly in ear
with boom pointing towards corner of mouth.
See “Adjusting the Fit” on page 6.
Callers cannot
hear me.
Your earpiece is out of range. Move the earpiece
closer to the Bluetooth phone. See “Range” on
page 9.
The eartips do not
fit my ear.
Try a different size eartip. See “Adjusting the Fit”
on page 6.
My earpiece falls
out of my ear.
Make sure that Earpiece is sitting correctly in ear
with boom pointing towards corner of mouth.
See “Adjusting the Fit” on page 6.
My eartip needs to
be cleaned.
Remove the eartip from the earpiece and wash it
in warm soapy water and dry thoroughly. When
the eartip is completely dry, put it back on your
earpiece.
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