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9. TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE REASON/SOLUTION
The jump starter won’t jump
start my car.
Clips are not making a good
connection to the battery.
Connections are reversed.
The jump starter battery is not
charged.
The vehicle’s battery is defective.
Check for poor connection to
battery and frame. Make sure
connection points are clean.
Rock clips back and forth for a
better connection.
Disconnect the jump starter
and reverse the clips.
Check the battery charge
status by pressing the button
on the front of the jump starter.
See LED Indicators section of
this manual.
Have the battery checked.
The jump starter won’t power
my 12V device.
The 12V device is not turned on.
The jump starter battery is not
charged.
The internal fuse of the jump
starter may be blown.
Turn on the 12V device.
Check the battery charge
status by pressing the button
on the front of the jump starter.
See LED Indicators section of
this manual.
The 12V DC outlet is protected
from overloads and short
circuits by an internal fuse.
Take the jump starter to a
qualied service person, to
replace the fuse.
(Call customer service at
1-800-732-7764.)
The battery in the jump starter
won’t hold a charge.
The battery is bad (will not
accept a charge).
Have the battery checked.
10. BEFORE RETURNING FOR REPAIRS
10.1 When a starting problem arises, make certain that the battery is capable of accepting
a normal charge. Double check all connections, the jump starter’s battery charge level,
the battery clips for correct polarity and the quality of connections from the cables to the
clips, and from the clips to the battery system. The clips must be clean.
10.2 When an UNKNOWN OPERATING PROBLEM arises, please read the complete manual
and call the customer service number for information that will usually eliminate the need
for return.
If the above solutions do not eliminate the problem,
or for information about troubleshooting or replacement parts,
call toll-free from anywhere in the U.S.A.
1-800-732-7764
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