Appendix 2: Frequently Asked Questions (FAQs) •
••
• 81
My Eagle will not communicate. What should I
do?
1) Go to the technical support page on
www.powermonitors.com and download the
“Communications Troubleshooting” document. If
you still need help, call 1-800-296-4120.
Will I need to buy a site license for ProVision to
install it on multiple computers?
1) No. ProVision only works with PMI equipment, so
we do not charge the customer in order to make it
easier to use our equipment and software.
How can I get notified of updated versions of
ProVision as they are released?
1) You can register to get email updates from PMI or
you can check our website every 4-6 months to see
what the latest version is.
Can I run both ProVision and WinScan at the
same time in my computer?
1) Both programs can be run at the same time for data
analysis, however, only one program can be used
for communicating with a recorder at a time. Also,
the speed at which both programs operate may be
affected when running them simultaneously.
To Next Page
