Appendix 3: Troubleshooting •
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4. After checking all of the appropriate items above start fresh
on the download process. Disconnect the recorder and
allow it to power down. Close the ProVision program. Try
the operation again.
5. If you still have communications or download problems
after trying all of the above, then there is possibly a
hardware problem in the recorder.
6. Find the “Communications Troubleshooting” document at
http://www.powermonitors.com and try some of the
suggestions listed.
7. Call Technical Support at 1-800-296-4120.
8. If there appears to be a hardware problem, call PMI at 1-
800-296-4120 to arrange for a return authorization to send
your unit to the repair department.
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