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Troubleshooting
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8VHFactory data resetDQG WKH XSJUDGH WRRO WRSHUIRUPGHYLFH
IRUPDWWLQJRUVRIWZDUHXSJUDGLQJWRUHVHWIDFWRU\GDWDKROGGRZQ
WKHPowerNH\DQGWKHVolume upNH\DWWKHVDPHWLPH$//8VHU
GHYLFH GDWD FRQWDFWV SKRWRV PHVVDJHV ILOHV DQG GRZQORDGHG
DSSOLFDWLRQVZLOOEHSHUPDQHQWO\ORVW,WLVVWURQJO\DGYLVHGWRIXOO\
EDFNXSWKH GHYLFH GDWD DQG SURILOH YLD6PDUW6XLWHEHIRUH GRLQJ
IRUPDWWLQJRUXSJUDGLQJ
DQGFDUU\RXWWKHIROORZLQJFKHFNV
My device cannot be switched on or is frozen
:KHQ WKH GHYLFH FDQQRW EH VZLWFKHG RQ FKDUJH IRU DW OHDVW 
PLQXWHVWRHQVXUHWKHPLQLPXPEDWWHU\SRZHUQHHGHGWKHQWU\WR
VZLWFKRQDJDLQ
:KHQWKHGHYLFHIDOOVLQWRDORRSGXULQJSRZHURQRIIDQLPDWLRQDQG
WKHXVHULQWHUIDFHFDQQRWEHDFFHVVHGSUHVVDQGKROGWKH9ROXPH
GRZQNH\WRHQWHU6DIH0RGH7KLVHOLPLQDWHVDQ\DEQRUPDO26
ERRWLQJLVVXHVFDXVHGE\UGSDUW\$3.V
,I QHLWKHU PHWKRG LV HIIHFWLYH SOHDVH UHVHW WKH GHYLFH XVLQJ WKH
3RZHUNH\DQGWKH9ROXPHXSNH\KROGLQJERWKWRJHWKHU
My device has not responded for several minutes
5HVWDUW \RXU GHYLFH E\ SUHVVLQJ DQG KROGLQJ WKH Power NH\ IRU
PRUHWKDQV
My device turns off by itself
&KHFN WKDW \RXU VFUHHQ LV ORFNHG ZKHQ \RX DUH QRW XVLQJ \RXU
GHYLFHDQGPDNHVXUHWKH3RZHUNH\LVQRWPLVFRQWDFWHGGXHWR
XQORFNHGVFUHHQ
&KHFNWKHEDWWHU\FKDUJHOHYHO
My device cannot charge properly
0DNHVXUH\RXDUHXVLQJDXQLYHUVDOFKDUJHUZKLFKFRPSOLHVZLWK
WKHVHFKDUDFWHULVWLFVPLFUR86%FRQQHFWRU9PLQ$RXWSXW
0DNH VXUH WKDW \RXU EDWWHU\ LV QRW FRPSOHWHO\ GLVFKDUJHG LI WKH
EDWWHU\ SRZHU LV HPSW\ IRU D ORQJ WLPH LW PD\ WDNH DURXQG 
PLQXWHVWRGLVSOD\WKHEDWWHU\FKDUJHULQGLFDWRURQWKHVFUHHQ
0DNHVXUHFKDUJLQJLVFDUULHGRXWXQGHUQRUPDOFRQGLWLRQV
°&WR
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:KHQDEURDGFKHFNWKDWWKHYROWDJHLQSXWLVFRPSDWLEOH
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